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ServiceNow AI Implementation (SNAII)Les mer
COURSE CONTENT: Course Format 16 hours of instructor-led training over 2 consecutive days, featuring: • Interactive lectures and demonstrations • Hands-on labs, exercises, and instruction-free challenges • Real-world use…
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ISO 26000 Social Responsibility Foundation (PECB Certified) – Including Exam (ISO26000F)NOK 18.500Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Day 1: Introduction to Corporate Social Responsibility concepts as specified by ISO 26000Day 2: Social Responsibility Programs and Certificate Exam
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ServiceNow Customer Service Management (CSM) Implementation (SNCSMI)NOK 31.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: During this three-day interactive training course, participants will access the ServiceNow platform in their own student instance. This instance will have minimal configurations and test data. Module…
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Humanising IT Foundation – Including Exam (GK992924)Les mer
COURSE CONTENT: RUNWAY 1 Foundational Concepts of IT Service Management & Human-Centred Design Understand core IT Service Management challenges and why Human-Centred Design is essential in modern IT Service…
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Red Hat Services Management and Automation with Exam (RH359) (RH359)Les mer
COURSE CONTENT: 1. Managing Network ServicesDiscuss and review key tools and skills needed to manage network services. 2. Configuring Link AggregationConfigure and troubleshoot advanced network interface functionality, including network…
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Integrated Service Management (ISM) Foundation – Including Exam (ISMF)Les mer
COURSE CONTENT: The content of the training is entirely determined by the content of the standard ISM method: • acquiring knowledge and insight in the field of IT service…
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ServiceNow Customer Service Management Essentials (SNCSME)Les mer
COURSE CONTENT: • Welcome to CSM Essentials On Demand • CSM Essentials Course Orientation • Module 1 Introduction • Module 2 Customers • Module 3 Interaction • Module 4…
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GRC: Third-party Risk Management (TPRM) Implementation (SNTPRMI)Les mer
COURSE CONTENT: Not available. Please contact.
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Strategic Portfolio Management (SPM) Fundamentals (SNSPMF)Les mer
COURSE CONTENT: • Innovation Management • Demand Management • Project Management • Resource Management • Portfolio Planning Workspace • Additional SPM applications • Better together with Strategic Portfolio Management…
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ServiceNow Vulnerability Response Implementation (SNVRI)Les mer
COURSE CONTENT: Vulnerability Response Overview • Define ServiceNow Security Operations • Discuss Vulnerability Response • Examine Vulnerability Response within the ServiceNow Platform • Lab 1.2 Exploring Vulnerability Response •…
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ServiceNow Scripting in ServiceNow Fundamentals (SNSSF)Les mer
COURSE CONTENT: Scripting Overview • Lab 1.1: Using the Syntax Editor • Lab 1.2: Syntax Checking • Lab 1.3: Explore Scripting Resources Client Scripts • Lab 2.1: Two Simple…
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ServiceNow Service Portal Fundamentals (SNSPF)Les mer
COURSE CONTENT: Service Portal Review • This module covers the foundations of Service Portals in ServiceNow • Define Service Portal • Discuss reasons for building a Service Portal •…
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ServiceNow Administration Fundamentals (SNSAF)Les mer
COURSE CONTENT: Not available. Please contact.
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ServiceNow Platform Implementation (SNPI)Les mer
COURSE CONTENT: Overview of Now Create • Recognize ServiceNow product offerings and associate customer needs with product offerings • Identify the different Now Create phases • Discover success packs…
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ServiceNow IT Service Management (ITSM) Implementation (SNITSMI)Les mer
COURSE CONTENT: Overview and Context • Review basic concepts needed to be successful in this course • Outline resources to supplement efforts to learn how to implement ITSM in…
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ServiceNow IT Service Management (ITSM) Fundamentals (SNITSMF)Les mer
COURSE CONTENT: Introduction to Core ITSM Applications • Define applications, roles, and personas used to support IT service management (ITSM) processes on the ServiceNow platform • Identify how the…
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ServiceNow Field Service Management (FSM) Implementation (SNFSMI)Les mer
COURSE CONTENT: Field Service Management Implementation Planning • FSM features, process, and data review • Field service industry good practices • FSM implementation good practices • Process Integrations •…
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ServiceNow Discovery Fundamentals (SNDF)Les mer
COURSE CONTENT: Overview • Lab 1.1: Discovery and CMDB Tour MID Server • Lab 2.1: MID Server Installation Validation Running Discovery • Lab 3.1: Running Discovery Credentials and Behaviors…
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ServiceNow Adopting a Platform Owner Mindset (SNAPOM)Les mer
COURSE CONTENT: • Welcome and Virtual Check In • Capability Burst 1: Understand the Platform Owner Mindset • Business Simulation Introduction • Capability Burst 2: Time Allocation / Calendar…
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EXIN SIAM™ Foundation based on the Scopism SIAM BoK V3 – Including Exam (SIAMF)NOK 19.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: 1. Introduction to SIAM • 1.1 SIAM Fundamentals • 1.1.1 Outline the purpose and value of a SIAM approach • 1.1.2 Describe (business) drivers for SIAM •…
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ITIL® 4 Specialist IT Asset Management – Including Exam (ITIL4ITAM)NOK 28.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: 1. Understand The Key Concepts Of IT Asset Management (ITAM) • Identify the purpose, PSFs, and value of the IT Asset Management (ITAM) practice. • Apply iterative…
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ITIL® 4 Specialist Business Relationship Management – Including Exam (ITIL4BRM)NOK 26.500Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: 1. Understand The Key Concepts Of Business Relationship Management (BRM) • Identify the purpose, PSFs, and value of the Business Relationship Management (BRM) practice. • Understand the…
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IT Asset Management Foundation (ITAM) – Including Exam (ITAMF)Les mer
COURSE CONTENT: DAY 1 ITAM introduction: • Definition, purposes and objectives • Why do your organisation need ITAM? • Introduction to the four key areas: Hardware Asset Management, Software…
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Ansible (GL380) (HPE_H8Q13S)Les mer
COURSE CONTENT: Ansible Overview • Why Ansible? • Overview of architecture • Quiz: Architecture • Inventory • Inventory patterns • Inventory plugins • Quiz: Inventory and patterns • Demo:…
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HPE OneView for HPE Synergy Advanced Topics (HPE_H8PF6S)Les mer
COURSE CONTENT: Module 1: HPE OneView Advanced Features • Explain advanced HPE Virtual Connect features • Configure server profile with downlink aggregation • Describe firmware management using HPE OneView…
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Introduction to Managing HPE Synergy with OneView (HPE_H8PF2S)Les mer
COURSE CONTENT: Module 1 – Composable Infrastructure Introduction Module 2 – HPE Synergy Frame and Management Modules Overview Module 3 – HPE Synergy Gen10 Compute Modules Module 4 –…
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HPE Performance Cluster Management Administration (HPE_H8PE9S)Les mer
COURSE CONTENT: Module 1: Install Cluster • Describe HPCM features • Define operating system slots • Build cluster from ground up • Provision node with GUI • Provision node…
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HPE Performance Cluster Management Foundations (HPE_H8PE8S)NOK 20.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: HPE Performance Cluster Management Foundations | H8PE8S
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Service Integration and Management (SIAM®) Foundation (HPE_H6LQ8S)Les mer
COURSE CONTENT: Module 1: Introduction to Service Integration and Management(SIAM) Module 2: SIAM Implementation Roadmap Module 3: SIAM Structures Module 4: SIAM and Other Practices Module 5: SIAM Roles…
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Cisco Customer Success Manager (DTCSM)NOK 27.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Transition to Subscription Economy • Transition to a Subscription Economy • Customer and Industry Trends • Defining Customer Success and the CSM Role Engaging the Customer for…
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COBIT® Foundation – Including Exam (COBF)NOK 24.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: • Module 1: Course Introduction • Module 2: Framework Introduction • Module 3: Principles • Module 4: Governance System and Components • Module 5: Governance and Management…