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ITIL® 4 Foundation – Including ExamNOK 17.900Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor • Key concepts of value creation • Key concepts of service relationships; service offering;…
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ITIL® (Version 5) Service – Including ExamLes mer
COURSE CONTENT: Module 1: Digital Products and Services • 1.1 Introduction to digital products and services. • 1.2 The ITIL® Product and Service Lifecycle management activities. Module 2: Discover…
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ITIL® (Version 5) Product – Including ExamLes mer
COURSE CONTENT: Module 1: Digital Products and Services • 1.1 Introduction to digital products and services. • 1.2 The ITIL® Product and Service Lifecycle management activities. Module 2: Discover…
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ITIL® (Version 5) Experience – Including ExamLes mer
COURSE CONTENT: Module 1: Key ITIL® terms and definitions • 1.1 Key concepts of ITIL® • 1.2 Key concepts of Experience Module 2: ITIL® Experience • 2.1 Service Stakeholders…
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ITIL® (Version 5) Foundation (2 days) – Including ExamLes mer
COURSE CONTENT: Module 1 Key ITIL terms and definitions • Product and service management • Experience, Strategy and Transformation • Service offerings • Value cocreation • Service Relationships …
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ITIL® (Version 5) Foundation Bridge – Including ExamNOK 13.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Not available. Please contact. TARGET AUDIENCE: ITIL® 4 certification holders, at any level, who want a quick and easy way to understand the key enhancements in ITIL®…
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ITIL® (Version 5) Foundation – Including ExamNOK 19.500Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Module 1 Key ITIL terms and definitions • Product and service management • Experience, Strategy and Transformation •Service offerings •Value cocreation •Service Relationships Module 2 The ITIL…
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ITIL® 4 Practitioner: Service Configuration Management – Including ExamLes mer
COURSE CONTENT: Not available. Please contact. TARGET AUDIENCE: This practice module is for IT professionals who want to prove and validate their skills in this specific practice area….
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ITIL® 4 Practitioner: Release Management – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Release Management training course will cover the following topics: 1. Understand the key concepts of the practice 1.1 Explain the purpose of the…
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ITIL® 4 Practitioner: IT Asset Management – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: IT Asset Management training course will cover the following topics: 1. Understand the key concepts of the practice 1.1 Explain the purpose of…
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ITIL® 4 Practitioner: Deploy Management – Including ExamLes mer
COURSE CONTENT: Not available. Please contact. TARGET AUDIENCE: This practice module is for IT professionals who want to prove and validate their skills in this specific practice area….
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ITIL® 4 Practitioner: Change Enablement – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Change Enablement training course will cover the following topics: The key concepts of the practice. • Explain the purpose of the practice. •…
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ITIL® 4 Practitioner: Service Request Management – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Service Request Management training course will cover the following topics: 1. Understand the key concepts of the practice 1.1 Explain the purpose of…
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ITIL® 4 Practitioner: Service Desk – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Service Desk training course will cover the following topics: 1- Understand the key concepts of the practice • Explain the purpose of the…
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ITIL® 4 Practitioner: Problem Management – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: ITIL® 4 Practitioner: Problem Management training course will cover the following topics: 1. Understand the key concepts of the problem management practice 1.1…
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ITIL® 4 Practitioner: Monitoring and Event Management – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Monitoring and Event Management training course will cover the following topics: 1.Understand the key concepts of the practice 1.1 Explain the purpose of…
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ITIL® 4 Practitioner: Incident Manager – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Incident Manager training course will cover the following topics: 1. Understand the key concepts of the practice 1.1 Explain the purpose of the…
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ITIL® 4 Practitioner: Supplier Management – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Supplier Management training course will cover the following topics: 1. Understand the key concepts of the practice 1.1 Explain the purpose of the…
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ITIL® 4 Practitioner: Service Level Management – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Service Level Management training course will cover the following topics: 1. Understand the key concepts of the practice 1.1 Explain the purpose of…
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ITIL® 4 Practitioner: Relationship Management – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Relationship Management training course will cover the following topics: 1. Understand the key concepts of the practice 1.1 Explain the purpose of the…
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ITIL® 4 Practitioner: Information Security Management – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Information Security Management training course will cover the following topics: 1. Understand the key concepts of the practice 1.1 Explain the purpose of…
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ITIL® 4 Practitioner: Continual Improvement – Including ExamLes mer
COURSE CONTENT: Our ITIL® 4 Practitioner: Continual Improvement training course will cover the following topics: 1. Understand the key concepts of the practice 1.1 Explain the purpose of the…
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EXIN Service Integration and Management (SIAM™) Professional – Including ExamNOK 22.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: 1. Discovery and Strategy – Elements of a SIAM® Governance FrameworkThe candidate can… • interpret the characteristics of governance in a SIAM® ecosystem. • differentiate SIAM® governance…
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ITIL® 4 Specialist: Sustainability in Digital & IT – Including ExamNOK 27.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: • Key concepts of sustainability • Value, benefits, costs and risks of sustainability • How digital and IT support sustainability • Planning sustainability • Assessing, maintaining and…
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ITIL® 4 Specialist: Plan, Implement & Control – Including ExamNOK 28.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Our ITIL® 4 Specialist: Plan, Implement & Control (PIC) training course will cover the following topics: 1. IT Asset Management (ITAM): • The key concepts of the…
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ITIL® 4 Specialist: Monitor, Support and Fulfil – Including ExamNOK 29.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: 1. Incident Management (INM) • The key concepts of the practice • The processes of the practice • The roles and competences of the practice • How…
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ITIL® 4 Specialist: Collaborate, Assure and Improve – Including ExamNOK 28.500Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Our ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics: 1. Introduction to the CAI practices 2. Relationship Management (RSM) •…
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ITIL® 4 Specialist: High Velocity IT- Including ExamNOK 25.500Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: • Understand the following terms: • Digital organization • High velocity IT • Digital transformation • IT transformation • Digital products • Digital technology • Understand when…
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ITIL® 4 Specialist: Drive Stakeholder Value – Including ExamNOK 26.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: • Understand the concept of the customer journey. • Understand the ways of designing and improving customer journeys. • Understand the characteristics of markets. • Understand marketing…
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ITIL® 4 Strategist: Direct, Plan, Improve – Including ExamNOK 24.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Understand the following key terms: • Direction • Planning • Improvement • Operating Model • Methods • Risks • Scope of control Understand the differences between the…
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ITIL® 4 Leader: Digital and IT Strategy – Including ExamNOK 24.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Day 1 • Introduction to assessments and case study familiarisation. • Revision of Key Concepts and Guiding principles. • Key concepts of Digital and IT strategy. •…
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ITIL® 4 Specialist: Create, Deliver, Support – Including ExamNOK 26.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Understand the concepts and challenges relating to the following across the service value system: • Organisational structure • Integrated/collaborative teams • Team capabilities, roles, competencies • Team…
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ITIL® 4 Specialist: Acquiring & Managing Cloud Services – Including ExamNOK 28.500Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: • This course is structured around the ITIL® customer journey. • Practical guidance to help organizations navigate the steps of their cloud services journey. • Provides vendor-agnostic…
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ISO/IEC 20000 IT Service Management Foundation (PECB Certified) – Including ExamLes mer
COURSE CONTENT: The definitions and principles of service quality management • Quality and service • Process approach • IT Service Management • Evaluation and continuous improvement The position of…
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ITIL® 4 Foundation (2-days) Including ExamLes mer
COURSE CONTENT: • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor • Key concepts of value creation • Key concepts of service relationships; service offering;…
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HPE Primera I Management and ConnectivityLes mer
COURSE CONTENT: Not available. Please contact. TARGET AUDIENCE: Customers, administrators and channel partner sales or technical sales COURSE OBJECTIVE: After completing this course, the student…