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Introduction to Service Design WorkshopLes mer
COURSE CONTENT: Introduction to Service Design · The essence of customer centricity · The definition of service · Service ecosystems · Goods and service dominant logic · Definition and…
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Introduction to Customer Journey Management WorkshopLes mer
COURSE CONTENT: Introduction to Customer Experience (CX) · The relationship between CX and User Experience (UX) · Core CX principles · Core values, purpose and strategy …
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A4Q Business Service Architecture Course with Online ExamLes mer
COURSE CONTENT: During this course, you will cover: • Service Architecture in the context of Enterprise, Business and Solution Architecture • The relevance of architectural principles • The elements…
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A4Q Business Design Consultancy Course with Online ExamLes mer
COURSE CONTENT: During this course, you will cover: • The business design consultancy assignment lifecycle • Rationale and business context for business design consultancy • The consultancy service portfolio…
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BCS Oral Examination in Business AnalysisLes mer
COURSE CONTENT: The link below is to the latest version of the BCS International Diploma in Business Analysis Syllabus. Download latest BCS syllabus from the BCS website TARGET…
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Mock 1-2-1 Exam for the BCS Oral Examination in Business AnalysisLes mer
COURSE CONTENT: • 45 minutes mock exam (conducted over Microsoft Teams with one examiner). • 15 minutes of one-to-one feedback. TARGET AUDIENCE: Not available. Please contact. …
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A4Q Service Design Consultancy with Online ExamLes mer
COURSE CONTENT: Introduction to Service Design Consultancy and the SD Consultancy Service Framework Service Design Principles and Ethics Initiating and qualifying a service design consulting assignment Investigating a business…
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A4Q Business Service Architecture with Online ExamLes mer
COURSE CONTENT: Business Service Architecture Course content Service Architecture in the context of Enterprise, Business and Solution Architecture The relevance of architectural principles The elements and artefacts of a…
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Effective Facilitation for Business AnalystsLes mer
COURSE CONTENT: • Facilitation Basics: • What Facilitation Is • The Role of the Facilitator • To Facilitate or Not to Facilitate? • Benefits of Facilitation • Facilitation in…
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BCS Foundation in Architecture Concepts and DomainsLes mer
COURSE CONTENT: Fundamentals of architecture: concepts Meaning and levels of architecture Sub-domains of enterprise architecture Architecture descriptions Role of the architect Gap analysis Fundamentals of architecture: approaches Architecture drivers…
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BCS Team Leadership Course with Online ExamLes mer
COURSE CONTENT: During this course, you will cover: Introducing Leadership & Management • Definitions of leadership and management • Management behaviours – why they matter • Role & responsibilities…
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A4Q Business Acumen Course with Online ExamLes mer
COURSE CONTENT: During this course, you will cover: • The range of knowledge/skills required to possess business acumen • Types of business model and the differences between them •…