COURSE OBJECTIVE:
• Establish a governance framework based on SIAM® practices;
• Perform an organization assessment to better determine and establish a plan and promote improvements;
• Determine the key elements to perform a SIAM® implementation;
• Design and build up a SIAM® model for different environments and organizations;
• Lead a SIAM® implementation;
• Select different approaches to implement SIAM®;
• Use organizational change management in order to boost the SIAM® implementation;
• Improve the organization's SIAM® ecosystem at every stage;
• Manage and continuously improve multiple processes based on SIAM®.
TARGET AUDIENCE:
The target group includes, but is not limited to:
• Service Managers and Practitioners
• Service Provider Portfolio Managers
• Process Managers
• Project Managers
• Change Managers
• Service Level Managers
• Business Relationship Managers
• Program Managers
• Supplier Managers
• Service Architects
• Process Architects
• Business Change Practitioners
• Organizational Change Practitioners
• SIAM® consultants
COURSE PREREQUISITES:
For this training, the student must be in possession of the SIAM® Foundation certificate.
COURSE CONTENT:
1. Discovery and Strategy
– Elements of a SIAM® Governance Framework
The candidate can…
• interpret the characteristics of governance in a SIAM® ecosystem.
• differentiate SIAM® governance roles.
• choose governance approaches for monitoring and measuring service performance.
-Analysis of the Current Situation
The candidate can…
• analyze existing services, service groupings, service providers and the marketplace.
• explain how to assess current capability.
• classify the influences for deciding on the SIAM® model and sourcing approach.
– Key Elements of a SIAM® Strategy
The candidate can…
• interpret strategic drivers for SIAM®.
• differentiate critical success factors for SIAM®.
• interpret the principles and policies for roles and responsibilities.
• select an appropriate SIAM® strategy.
• illustrate how to gain and maintain buy-in to a SIAM® strategy.
• describe the content of the business case and the transition project for SIAM®.
2. Plan and Build
– Design a Detailed SIAM® Model
The candidate can…
• analyze organization specific service models and process model
• select an appropriate sourcing approach and SIAM® structure.
• describe detailed roles and responsibilities.
• select a performance measurement and reporting framework.
• select a collaboration model.
• analyze contract considerations for SIAM®.
– Plan a SIAM® Implementation
The candidate can…
• describe the challenges for organizational change.
• differentiate between approaches for onboarding of services and service providers.
• analyze the most appropriate tooling strategy and integration methods for a SIAM® ecosystem.
3. Implement
– Different Scenarios Supporting a SIAM® Implementation
The candidate can…
• choose between a big-bang approach and a phased approach, based on the benefits and risks of these approaches.
• explain how to transition to the approved SIAM® model.
– Ongoing Organizational Change Management
The candidate can…
• choose ways to influence morale and motivation.
4. Run and Improve
– Operate, Assure and Improve a SIAM® Ecosystem
The candidate can…
• analyze structural elements at different levels.
• select appropriate mechanisms to address issues and improve provider and integrator performance.
• apply audit and compliance mechanisms.
5. SIAM® Practices Across the Stages
– Application of SIAM® Practices
The candidate can…
• apply all SIAM® practices of the Discovery & Strategy stage.
• apply all SIAM® practices of the Plan & Build stage.
• apply all SIAM® practices of the Implementation stage.
• apply all SIAM® practices of the Run & Improve stage.
FOLLOW ON COURSES:
Not available. Please contact.