COURSE OBJECTIVE:
After you complete this course you will be able to:
Recognise the learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
• What does it mean to “be agile?”
• The Agile Manifesto, its core values, and principles
• Adapting Agile thinking and values into service management
• Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
• Scrum roles, artifacts and events as it applies to processes
• The two aspects of Agile Service Management:
• 1 – Agile Process Improvement – ensuring processes are lean and deliver “just enough” control
• 2 – Agile Process Engineering – applying Agile practices to process engineering projects
TARGET AUDIENCE:
The target audience for the CASM course is:
• Practice owners and process designers.
• Developers who are interested in helping make processes more agile.
• Managers who are looking to bridge multiple practices into a DevOps environment.
• Employees and managers responsible for engineering or improving process.
• Consultants guiding their clients through process improvement and DevOps initiatives.
• Anyone responsible for:
• Managing process-related requirements.
• Ensuring the efficiency and effectiveness of processes.
• Maximizing the value of processes.
COURSE PREREQUISITES:
Attendees should meet the following prerequisites:
• Some Familiarity with ITSM processes and Scrum is recommended.
COURSE CONTENT:
Module 1: Why Agile Service Management?
• Challenges Today
• What is IT Service Management?
• What is Agile?
• Agile Manifesto and Principles
• What Does It Take To Be Agile?
Module 2: Agile Service Management
• What is Agile Service Management?
• Agile Service Management Goals, Objectives and Benefits
• Two Aspects
• Agile Process Engineering
• Agile Process Improvement
Module 3: Leveraging Related Guidance
• DevOps
• ITIL
• Site Reliability Engineering
• Lean
• Scrum
Module 4: Agile Service Management Roles
• Relationship to Scrum roles
• Agile Practice Owner
• Agile Service Management Team
• Agile Service Manager
Module 5: Agile Process Engineering
• Agile Processes
• How Processes Deliver Value
• Waterfall vs Agile Process Engineering
• Relationship to Scrum Events & Artifacts
• Minimum Viable Process
• Microprocess Architectures
• Service Management Architecture
Module 6: Agile Service Management Artifacts
• Practice Backlog
• Spring Backlog
• Increment
Module 7: Agile Service Management Events
• Planning
• The Sprint
• Sprint Planning
• Process Standups
• Sprint Review
• Sprint Retrospective
Module 8: Agile Process Improvement
• Why Process Improvement is Important
• Process Improvement Goals
• Process Improvement Reviews
• Sustaining Improvements
• Automation
FOLLOW ON COURSES:
Not available. Please contact.