ILX_LSSYB Lean Six Sigma for Services Yellow Belt

    Lean Six Sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean Six Sigma is widely recognised as one the most successful improvement methods of all times. In this training we use a unique Lean Six Sigma framework designed specifically for organisations in the services industry, including: Finance, Telecommunications, Public Sector, Transport, Utilities, and information technology.
    The Yellow Belt is the entry level for formal certification and is ideal for anyone involved in Continuous Improvement. The Lean Six Sigma Yellow Belt training is delivered via virtual workshops and combines online sessions, hands on project work and remote coaching. We utilise real case studies and examples from delegates, which are integrated and used throughout the sessions.
    Duration
    This course is structured across two, four-hour virtual workshops. Delegates are expected to complete offline workshop assignments.

    Kontakt oss: Kurs@sgpartner.no

    COURSE OBJECTIVE:
    ·
    Understand the key concepts of Lean and Six
    Sigma and applications to Services

    ·
    Identify improvement opportunities in your own
    organisation (Project selection)

    ·
    Apply team problem solving and process analysis
    techniques

    ·
    Perform process value analysis and root cause
    analysis

    ·
    Participate in Lean Six Sigma DMAIC projects and
    lead targeted improvement initiatives

    ·
    Use Lean, Kaizen and Six Sigma tools to drive
    continuous process and service improvement

     

    TARGET AUDIENCE:
    ·
    Change leaders and executives

    ·
    Programme and Project Managers

    ·
    Improvement professionals

    ·
    Business analysts

    ·
    Head of Change and Transformation

    ·
    Service Managers

    ·
    IT professionals·
    Customer experience teams · Anyone involved in Change and Continuous Improvement

    COURSE PREREQUISITES:
    There are no formal pre-requisites to attend this course.
    Preparation for the
    course

    Delegates are
    required to identify a specific process challenge or project idea in their
    organisation and share an outline of the problem (a “problem statement”) with
    the trainer. Problem statements are then discussed during the training and used
    as case study to illustrate the application of tools and techniques from lean six
    sigma.

    COURSE CONTENT:
    ·
    Lean Six Sigma – Introduction and key concepts

    ·
    Lean Six Sigma project selection

    ·
    DEFINE: The voice of the customer

    ·
    DEFINE: The voice of the process

    ·
    MEASURE: The measurement framework

    ·
    MEASURE: The process for measurement

    ·
    ANALYSE: The process view

    ·
    ANALYSE: The data view

    ·
    ANALYSE: The root causes

    ·
    IMPROVE: Overview

    ·
    CONTROL: Overview

    ·
    Lean Six Sigma and Change Management

    ·
    Lean Six Sigma for Services – Delegates project
    work

    FOLLOW ON COURSES:
    Lean Six Sigma for Services Green Belt
    Lean Six Sigma for Services Black Belt

    Tilleggsinformasjon

    Varighet

    2 dag(er)

    Språk

    Engelsk/Norsk kursmateriell, Engelsk/Norsk kursholder

    Sted

    Virtuelt (90% av våre kurs blir tatt opp)/Vi setter opp kurs over hele landet