CCET Troubleshooting Cisco Contact Center Enterprise

    NOK 23.000

    The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
    This class will help you:

    Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
    Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

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    COURSE OBJECTIVE:
    After completing this course you should be able to:

    • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
    • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
    • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment

     

    TARGET AUDIENCE:
    Not available. Please contact.

    COURSE PREREQUISITES:
    Attendees should meet the following prerequisites:

    • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
    • Strong understanding of IP networks
    • Advanced experience administering of Cisco Packaged Contact Center Enterprise
    • Experience deploying Cisco Packaged Contact Center Enterprise
    • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

    COURSE CONTENT:
    CCE Flows and Process Review
    Troubleshooting and Support Methodology
    PCCE Components
    PCCE Call Flow Review
    CCE Diagnostic Tools
    Diagnostic Framework Suite
    Run Analysis Manager
    Run Unified System Command-Line Interface (CLI)
    Troubleshooting CCE
    Troubleshooting Certificates
    Troubleshooting Cisco Finesse
    Troubleshooting a PCCE Deployment
    Lab Exercises

    • Configure Access to Discovery Environment
    • Explore CCE Components
    • Explore Diagnostic Framework Suite
    • Analyze Peripheral Gateway (PG) Logs
    • Navigate Certificate Store
    • View Cisco Finesse Logs

    FOLLOW ON COURSES:
    Not available. Please contact.

    Tilleggsinformasjon

    Varighet

    2 dag(er)

    Språk

    Engelsk/Norsk kursmateriell, Engelsk/Norsk kursholder

    Sted

    Virtuelt (90% av våre kurs blir tatt opp)/Vi setter opp kurs over hele landet