COURSE OBJECTIVE:
Upon the completion of this workshop, candidates will be able to:
• Describe the purpose and role of the Service Design Consultant.• Understand the principles and ethics of Service Design.• Understand the qualification and initiation of a consultancy assignment.• Analyse service value propositions.• Apply situation diagnosis using causal loop diagrams.• Explain option appraisal and principled negotiation.
TARGET AUDIENCE:
Service designers, business analysts, project managers, business change practitioners and anyone who provides consultancy guidance to business customers.
COURSE PREREQUISITES:
Not available. Please contact.
COURSE CONTENT:
Introduction to Service Design Consultancy and the SD Consultancy Service Framework
Service Design Principles and EthicsInitiating and qualifying a service design consulting assignment
Investigating a business service situationBusiness service performance measures Appraising and diagnosing a business service situation
Generating service design optionsTechniques to evaluate service design optionsTechniques to implement a service design solution
FOLLOW ON COURSES:
This course is an elective module within the A4Q Certified Service Designer programme. Other modules within this qualification scheme include: Design Thinking, CX Analysis and Business Service Design. The structure of the A4Q Certified Service Designer programme is shown here.