COURSE OBJECTIVE:
Discover what a facilitator is and what they do
Practice the mindset of a neutral facilitator
Learn how to facilitate teams through conflict
Understand the needs of different teams
Gain social and self-awareness by exploring Emotional Intelligence
Gain visual thinking, active listening and storytelling skills
Apply the skillset before, during, and after a facilitation event
TARGET AUDIENCE:
The ACS-CF course is right for:• Anyone who wants to be an empowering and impactful facilitator
• Scrum masters on the path to Certified Scrum Professional® – ScrumMaster (CSP®-SM)• Agilists on the path to Certified Agile Coach® (CEC or CTC)• Anyone interested in growing their career with facilitation skills• Anyone who believes in happier teams and better meetings
COURSE PREREQUISITES:
This course does not have any prerequisites
COURSE CONTENT:
Throughout the course all participants will have the opportunity to demonstrate their facilitation skills in a safe and fun environment, offering opportunities for feedback and growth.Part 1: Setting the stage and defining facilitation- You will explore the purpose of facilitation, the facilitation mindset and core competencies.
Part 2: Understanding Group's Context and Needs – You will be introduced to the process of facilitation and how to set conditions that foster Psychological Safety.Part 3: Agile Framework Values and Principles- You will explore the Scrum Events and how effective facilitation can lead to successful outcomes.Part 4: The Orientation of the Facilitator-From the Front- You will discover the benefits of divergent, emergent and convergent techniques before embarking on visual thinking and storytelling exercises designed to enhance your communication skills.Part 5: The Orientation of the Facilitator-From the Back- You will be introduced to active listening techniques that will enhance your ability to understand and respond to the needs of a group, as well as how to receive and deliver feedback constructively.Part 6: The Orientation of the Facilitator-From the Inside- You will be presented with the 4 dimensions of Emotional Intelligence, how to reflect on your emotions, as well as recognize and influence the emotions of those around you.
Part 7: Co-Facilitation- You will be introduced to the blend of practical and learning-enriching benefits co-facilitation can offer in the delivery of effective facilitation.Part 8: Facilitating through Conflict- You will gain insight into group dynamics and learn strategies to constructively manage conflicts that may arise during facilitation sessions.Part 9: Forwarding the action- You will identify effective ways to act on and implement agreed-upon outcomes, including the need to retrospect and identify measures for success
FOLLOW ON COURSES:
Certified Scrum Professional – ScrumMaster (CSP-SM)Certified Agile Coach (CEC, CTC)