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ServiceNow AI Implementation (SNAII)Les mer
COURSE CONTENT: Course Format 16 hours of instructor-led training over 2 consecutive days, featuring: • Interactive lectures and demonstrations • Hands-on labs, exercises, and instruction-free challenges • Real-world use…
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ServiceNow Customer Service Management (CSM) Implementation (SNCSMI)NOK 31.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: During this three-day interactive training course, participants will access the ServiceNow platform in their own student instance. This instance will have minimal configurations and test data. Module…
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ServiceNow Service Portal Advanced SNSPALes mer
This two-day interactive course takes attendees on a Service Portal and Widget development deep-dive. Participants learn how to use their existing AngularJS, Bootstrap, CSS, HTML, and ServiceNow API (JavaScript)…
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ServiceNow Customer Service Management (CSM) Fundamentals SNCSMFLes mer
Learn the basics of Customer Service Management (CSM) on the ServiceNow platform.In this 2-day interactive course attendees master the usage of the ServiceNow Customer Service Management (CSM) application. This…
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ServiceNow Customer Service Management Essentials (SNCSME)Les mer
COURSE CONTENT: • Welcome to CSM Essentials On Demand • CSM Essentials Course Orientation • Module 1 Introduction • Module 2 Customers • Module 3 Interaction • Module 4…
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GRC: Third-party Risk Management (TPRM) Implementation (SNTPRMI)Les mer
COURSE CONTENT: Not available. Please contact.
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Strategic Portfolio Management (SPM) Fundamentals (SNSPMF)Les mer
COURSE CONTENT: • Innovation Management • Demand Management • Project Management • Resource Management • Portfolio Planning Workspace • Additional SPM applications • Better together with Strategic Portfolio Management…
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ServiceNow Vulnerability Response Implementation (SNVRI)Les mer
COURSE CONTENT: Vulnerability Response Overview • Define ServiceNow Security Operations • Discuss Vulnerability Response • Examine Vulnerability Response within the ServiceNow Platform • Lab 1.2 Exploring Vulnerability Response •…
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ServiceNow Scripting in ServiceNow Fundamentals (SNSSF)Les mer
COURSE CONTENT: Scripting Overview • Lab 1.1: Using the Syntax Editor • Lab 1.2: Syntax Checking • Lab 1.3: Explore Scripting Resources Client Scripts • Lab 2.1: Two Simple…
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ServiceNow Service Portal Fundamentals (SNSPF)Les mer
COURSE CONTENT: Service Portal Review • This module covers the foundations of Service Portals in ServiceNow • Define Service Portal • Discuss reasons for building a Service Portal •…
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ServiceNow Administration Fundamentals (SNSAF)Les mer
COURSE CONTENT: Not available. Please contact.
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ServiceNow Platform Implementation (SNPI)Les mer
COURSE CONTENT: Overview of Now Create • Recognize ServiceNow product offerings and associate customer needs with product offerings • Identify the different Now Create phases • Discover success packs…
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ServiceNow IT Service Management (ITSM) Implementation (SNITSMI)Les mer
COURSE CONTENT: Overview and Context • Review basic concepts needed to be successful in this course • Outline resources to supplement efforts to learn how to implement ITSM in…
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ServiceNow IT Service Management (ITSM) Fundamentals (SNITSMF)Les mer
COURSE CONTENT: Introduction to Core ITSM Applications • Define applications, roles, and personas used to support IT service management (ITSM) processes on the ServiceNow platform • Identify how the…
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ServiceNow Field Service Management (FSM) Implementation (SNFSMI)Les mer
COURSE CONTENT: Field Service Management Implementation Planning • FSM features, process, and data review • Field service industry good practices • FSM implementation good practices • Process Integrations •…
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ServiceNow Discovery Fundamentals (SNDF)Les mer
COURSE CONTENT: Overview • Lab 1.1: Discovery and CMDB Tour MID Server • Lab 2.1: MID Server Installation Validation Running Discovery • Lab 3.1: Running Discovery Credentials and Behaviors…
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ServiceNow Adopting a Platform Owner Mindset (SNAPOM)Les mer
COURSE CONTENT: • Welcome and Virtual Check In • Capability Burst 1: Understand the Platform Owner Mindset • Business Simulation Introduction • Capability Burst 2: Time Allocation / Calendar…