- SNCSMI ServiceNow Customer Service Management (CSM) ImplementationLes mer
This advanced course is designed for administrators, implementers and architects who want to apply their Customer Service Management and platform knowledge to problem solve and implement Customer Service Management.In…
- SNVRMI ServiceNow Vendor Risk Management (VRM) ImplementationLes mer
Learn how to effectively manage a Vendor Risk Management Implementation.This two-day course covers the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a…
- SNSPA ServiceNow Service Portal AdvancedLes mer
This two-day interactive course takes attendees on a Service Portal and Widget development deep-dive. Participants learn how to use their existing AngularJS, Bootstrap, CSS, HTML, and ServiceNow API (JavaScript)…
- SNSMI ServiceNow Service Mapping ImplementationLes mer
Take Service Mapping in ServiceNow to the next level.This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for…
- SNRCI ServiceNow Risk and Compliance ImplementationLes mer
This two-day course covers the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Risk Management and Policy and Compliance Management implementation, as part…
- SNCSMF ServiceNow Customer Service Management (CSM) FundamentalsLes mer
Learn the basics of Customer Service Management (CSM) on the ServiceNow platform.In this 2-day interactive course attendees master the usage of the ServiceNow Customer Service Management (CSM) application. This…
- SNCSME ServiceNow Customer Service Management EssentialsLes mer
In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product.
Through lectures, group discussions, and hands-on labs, participants build… - SNTPRMI GRC: Third-party Risk Management (TPRM) ImplementationLes mer
The Third-party Risk Management application provides a centralized process for managing your organization's third-party portfolio, performing due diligence when onboarding third-parties, and completing the risk assessment. Also, integrating with…
- SNSPMF Strategic Portfolio Management (SPM) FundamentalsLes mer
Strategic Portfolio Management is the process an organization uses to select, prioritize, and manage resources within its portfolio of programs, projects, and initiatives used to meet strategic goals and…
- SNVRI ServiceNow Vulnerability Response ImplementationLes mer
Learn the details of Vulnerability Response in ServiceNow.
This two-day course covers Vulnerability Response essentials such as why customers need Vulnerability Response, what Vulnerability Response is, and how to properly…
- SNSSF ServiceNow Scripting in ServiceNow FundamentalsLes mer
Attend Scripting in ServiceNow Fundamentals to learn how to use the ServiceNow JavaScript API. Take advantage of the extensibility of ServiceNow by adding new functionality or modifying the baseline…
- SNSPF ServiceNow Service Portal FundamentalsLes mer
Learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal.
A Service Portal provides an alternative user experience to the standard…
- SNSOF ServiceNow Security Operations (SecOps) FundamentalsLes mer
Learn about the Security Incident Response, Vulnerability Response, and Threat Intelligence applications.
This two-day course covers the foundational topics of the ServiceNow Security Operation suite. The Security Operations Suite includes…
- SNSIRI ServiceNow Security Incident Response (SIR) ImplementationLes mer
Learn the domain knowledge, technical aspects, and various processes needed to effectively manage a Security Incident Response implementation (SIRI).
This two-day course covers the domain knowledge, common implementation technical aspects,…
- SNSAMPF ServiceNow Software Asset Management (SAM) Professional FundamentalsLes mer
Learn to manage the software asset life cycle from planning to disposal.
This three-day training course aims to introduce you to the ServiceNow® Software Asset Management Professional product and familiarize… - SNSAF ServiceNow Administration FundamentalsLes mer
ServiceNow Administration Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in timezones throughout the world.
The course offers robust lessons, group discussions,… - SNSAA ServiceNow Administrator AdvancedLes mer
Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance.
The System Administration Advanced course teaches about the robust controls in the base instance in modules and labs…
- SNPI ServiceNow Platform ImplementationLes mer
Learn how to implement ServiceNow platform functionality and applications.
This 3-day class is intended to prepare technical consultants for their first customer deployment projects. Students work from a backlog of…
- SNPAF ServiceNow Platform Analytics FundamentalsLes mer
Learn to access key performance indicators (KPIs) and metrics for proactive business service improvement.
Performance Analytics provides simple access to key performance indicators (KPIs) and metrics for proactive business service…
- SNPAA ServiceNow Platform Analytics AdvancedLes mer
Take Performance Analytics to the next level.
Performance Analytics enables the monitoring, trending, and proactive improvement of business services using key performance indicators (KPIs) and metrics viewed in role-based dashboards.
This…
- SNITSMI ServiceNow IT Service Management (ITSM) ImplementationLes mer
Learn practical skills that may be applied immediately to accelerate ITSM implementations.
IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most…
- SNITSMF ServiceNow IT Service Management (ITSM) FundamentalsLes mer
Learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.
IT Service Management (ITSM) is a concept that involves delivery of IT services…
- SNIRMI ServiceNow GRC: Integrated Risk Management ImplementationLes mer
Learn to effectively manage a Risk Management and Policy and Compliance Management implementation.
This two-day course covers the domain knowledge, common implementation technical aspects, and various processes needed to effectively… - SNHRI ServiceNow Human Resources (HR) ImplementationLes mer
Gain in-depth knowledge on configuring the ServiceNow HRSD application.
During this two-day interactive training course, attendees will gain in-depth knowledgeand practice in configuring the ServiceNow HRSD application. You will…
- SNHRF ServiceNow Human Resources (HR) FundamentalsLes mer
Learn the role of an HR Administrator in ServiceNow.
During this two-day interactive training course, you access the ServiceNow platform in your own student instance, which is a “safe sandbox”…
- SNHAMF ServiceNow Hardware Asset Management (HAM) FundamentalsLes mer
Master the setup, configuration, and use of the ServiceNow® Asset Management and Hardware Asset Management (HAM) applications.
This three-day training course aims to introduce you to the ServiceNow® Asset Management… - SNFSMI ServiceNow Field Service Management (FSM) ImplementationLes mer
ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location-based work tasks. Field Service Management Implementation focuses specifically on field service management applications and related functionality, most of…
- SNDF ServiceNow Discovery FundamentalsLes mer
Lay the groundwork for mature infrastructure operations management.
ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration…
- SNCMDBF ServiceNow Configuration Management Database (CMDB) FundamentalsLes mer
Learn the basic skills required to effectively design, configure, populate, and maintain the health of the ServiceNow CMDB.
This course has been designed to provide ServiceNow administrators, implementers, and architects…
- SNAPOM ServiceNow Adopting a Platform Owner MindsetLes mer
Learn to drive Platform value in the enterprise.
Adopting a Platform Owner Mindset is a 2-day business simulation workshop designed for anyone in a ServiceNow-related technical role who wants to…
- SNADF ServiceNow Application Development FundamentalsLes mer
This hands-on course will provide training and lab work to support application creation in ServiceNow. Attendees will build an award-winning loaner equipment application by working through a checklist of…
