- SNCSMI ServiceNow Customer Service Management (CSM) ImplementationBestill
This advanced course is designed for administrators, implementers and architects who want to apply their Customer Service Management and platform knowledge to problem solve and implement Customer Service Management.In…
- GK992924 Humanising IT™Bestill
Humanizing IT™ is a groundbreaking approach that integrates human-centered design into IT service management.Humanizing IT™ is a groundbreaking approach that integrates human-centered design into IT service management. It focuses…
- SNSPA ServiceNow Service Portal AdvancedBestill
This two-day interactive course takes attendees on a Service Portal and Widget development deep-dive. Participants learn how to use their existing AngularJS, Bootstrap, CSS, HTML, and ServiceNow API (JavaScript)…
- SNCSMF ServiceNow Customer Service Management (CSM) FundamentalsBestill
Learn the basics of Customer Service Management (CSM) on the ServiceNow platform.In this 2-day interactive course attendees master the usage of the ServiceNow Customer Service Management (CSM) application. This…
- SDM Service Desk Institute – Manager – Including ExamBestill
Master the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success.The Service Desk Manager course provides a…
- SDA Service Desk Institute – Analyst – Including ExamBestill
Become a qualified Service Desk Analyst and boost your levels of customer service supportThe importance of delivering high-quality customer service in today's support environment means that the responsibilities of…
- RH359 Red Hat Services Management and Automation with Exam (RH359)Bestill
Learn how to configure, manage, and scale key services used in datacentersRed Hat Services Management and Automation with exam (RH359) is designed for IT professionals with some experience managing…
- ISMF Integrated Service Management (ISM) Foundation – Including ExamBestill
A successful collaborative team has one goal, language and basic way of working. The ISM Foundation training provides the basic knowledge needed for this.The language spoken in IT departments…
- IS26000LI ISO 26000 Lead Implementer (PECB certified) – Including ExamBestill
ISO 26000 Lead Implementer training enables you to develop the necessary expertise to support an organization in contributing to sustainable development based on ISO 26000. During this training course,…
- IS26000F ISO 26000 Foundation (PECB certified) – Including ExamBestill
ISO 26000 Foundation training enables you to learn the best practices and guide organizations to operate in a socially responsible way. During this training course, you will be able…
- GK2712 Use Case ModelingBestill
In this 3-day Use Case Modeling course, you will learn how to utilize use case modeling to document functional requirements that can be understood and validated by all project…
- SNCSME ServiceNow Customer Service Management EssentialsBestill
In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product.
Through lectures, group discussions, and hands-on labs, participants build… - SNTPRMI GRC: Third-party Risk Management (TPRM) ImplementationBestill
The Third-party Risk Management application provides a centralized process for managing your organization's third-party portfolio, performing due diligence when onboarding third-parties, and completing the risk assessment. Also, integrating with…
- SNSPMF Strategic Portfolio Management (SPM) FundamentalsBestill
Strategic Portfolio Management is the process an organization uses to select, prioritize, and manage resources within its portfolio of programs, projects, and initiatives used to meet strategic goals and…
- SNVRI ServiceNow Vulnerability Response ImplementationBestill
Learn the details of Vulnerability Response in ServiceNow.
This two-day course covers Vulnerability Response essentials such as why customers need Vulnerability Response, what Vulnerability Response is, and how to properly…
- SNSSF ServiceNow Scripting in ServiceNow FundamentalsBestill
Attend Scripting in ServiceNow Fundamentals to learn how to use the ServiceNow JavaScript API. Take advantage of the extensibility of ServiceNow by adding new functionality or modifying the baseline…
- SNSPF ServiceNow Service Portal FundamentalsBestill
Learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal.
A Service Portal provides an alternative user experience to the standard…
- SNSAF ServiceNow Administration FundamentalsBestill
ServiceNow Administration Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in timezones throughout the world.
The course offers robust lessons, group discussions,… - SNPI ServiceNow Platform ImplementationBestill
Learn how to implement ServiceNow platform functionality and applications.
This 3-day class is intended to prepare technical consultants for their first customer deployment projects. Students work from a backlog of…
- SNITSMI ServiceNow IT Service Management (ITSM) ImplementationBestill
Learn practical skills that may be applied immediately to accelerate ITSM implementations.
IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most…
- SNITSMF ServiceNow IT Service Management (ITSM) FundamentalsBestill
Learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.
IT Service Management (ITSM) is a concept that involves delivery of IT services…
- SNFSMI ServiceNow Field Service Management (FSM) ImplementationBestill
ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location-based work tasks. Field Service Management Implementation focuses specifically on field service management applications and related functionality, most of…
- SNDF ServiceNow Discovery FundamentalsBestill
Lay the groundwork for mature infrastructure operations management.
ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration…
- SNAPOM ServiceNow Adopting a Platform Owner MindsetBestill
Learn to drive Platform value in the enterprise.
Adopting a Platform Owner Mindset is a 2-day business simulation workshop designed for anyone in a ServiceNow-related technical role who wants to…
- SIAMF Service Integration and Management (SIAM®) Foundation – Including ExamNOK 19.000Bestill Dette produktet har flere varianter. Alternativene kan velges på produktsiden
Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single…
- ITIL4ITAM ITIL® 4 Specialist IT Asset Management – Including ExamNOK 28.000Bestill Dette produktet har flere varianter. Alternativene kan velges på produktsiden
The ITIL® 4 IT Asset Management module is structured and aligned around the ITIL® framework and the ITIL® Practice Guides. The examination is intended to assess whether the candidate…
- ITIL4BRM ITIL® 4 Specialist Business Relationship Management – Including ExamNOK 26.500Bestill Dette produktet har flere varianter. Alternativene kan velges på produktsiden
This module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with…
- ITAMF IT Asset Management Foundation (ITAM) + examBestill
This 2-day IT Asset Management foundation course provides an introduction to IT Asset Management (ITAM) and is aimed at anyone new to ITAM. From IT administrators with an operational…
- HPE_H8Q13S Ansible (GL380)Bestill
This course covers core Ansible topics including installing
and configuring, running ad hoc commands, understanding
modules, creating and using playbooks, variables and inclusion,
task control, templates, and roles. The… - HPE_H8PF6S HPE OneView for HPE Synergy Advanced TopicsBestill
The HPE OneView for HPE Synergy Advanced Topics class covers
advanced HPE OneView features, including automation, firmware,
and driver updates, SPP management, troubleshooting and
VMware Lifecycle Management. This class… - HPE_H8PF2S Introduction to Managing HPE Synergy with OneViewBestill
This session equips participants with core capabilities that
help them perform basic management of HPE Synergy. An
architectural overview ensures a high-level understanding of
the associated equipment, including the HPE… - HPE_H8PE9S HPE Performance Cluster Management AdministrationBestill
The HPE Performance Cluster Manager (HPCM) administration course provides knowledge and practice installing HPCM, managing data networks, provisioning servers, creating and modifying server images, working with software repositories and…
- HPE_H8PE8S HPE Performance Cluster Management FoundationsNOK 20.000Bestill Dette produktet har flere varianter. Alternativene kan velges på produktsiden
The HPE Performance Cluster Manager Foundations course provides knowledge and practice in cluster operation areas such as navigating the HPCM graphical user interface (GUI), monitoring cluster components, operating system…
- HPE_H6LQ8S Service Integration and Management (SIAM®) FoundationBestill
The SIAM Foundation course improves a candidate's knowledge and understanding of the terminology and the core principles of the SIAM framework. This course covers a variety of subjects including…
- DTCSM Cisco Customer Success ManagerNOK 26.500Bestill Dette produktet har flere varianter. Alternativene kan velges på produktsiden
The Cisco Customer Success Manager course gives you the confidence and competence to fulfil the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions…
- COBF COBIT® Foundation – Including ExamNOK 20.000Bestill Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COBIT ® is a framework for the enterprise governance and management of information and technology (I&T) that supports enterprise goal achievement. This 2-day course highlights the concepts, models and…
