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A successful collaborative team has one goal, language and basic way of working. The ISM Foundation training provides the basic knowledge needed for this.The language spoken in IT departments…
- ITIL® 4 Specialist Business Relationship Management – Including Exam ITIL4BRMNOK 26.500Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
This module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with…
- ITIL® 4 Specialist IT Asset Management – Including Exam ITIL4ITAMNOK 28.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
The ITIL® 4 IT Asset Management module is structured and aligned around the ITIL® framework and the ITIL® Practice Guides. The examination is intended to assess whether the candidate can…
- Service Desk Institute – Analyst – Including Exam SDALes mer
OverviewBecome a qualified Service Desk Analyst and boost your levels of customer service supportThe importance of delivering high-quality customer service in today’s support environment means that the responsibilities of…
- Service Desk Institute – Manager – Including Exam SDMLes mer
OverviewMaster the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success.The Service Desk Manager course provides a…
- Service Integration and Management (SIAM®) Foundation – Including Exam SIAMFNOK 19.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single…