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Service Desk Institute – Manager – Including Exam SDMLes mer
OverviewMaster the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success.The Service Desk Manager course provides a…
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Service Desk Institute – Analyst – Including Exam SDALes mer
OverviewBecome a qualified Service Desk Analyst and boost your levels of customer service supportThe importance of delivering high-quality customer service in today’s support environment means that the responsibilities of…
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Integrated Service Management (ISM) Foundation – Including Exam (ISMF)Les mer
COURSE CONTENT: The content of the training is entirely determined by the content of the standard ISM method: • acquiring knowledge and insight in the field of IT service…
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EXIN SIAM™ Foundation based on the Scopism SIAM BoK V3 – Including Exam (SIAMF)NOK 19.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: 1. Introduction to SIAM • 1.1 SIAM Fundamentals • 1.1.1 Outline the purpose and value of a SIAM approach • 1.1.2 Describe (business) drivers for SIAM •…
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ITIL® 4 Specialist IT Asset Management – Including Exam (ITIL4ITAM)NOK 28.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: 1. Understand The Key Concepts Of IT Asset Management (ITAM) • Identify the purpose, PSFs, and value of the IT Asset Management (ITAM) practice. • Apply iterative…
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ITIL® 4 Specialist Business Relationship Management – Including Exam (ITIL4BRM)NOK 26.500Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: 1. Understand The Key Concepts Of Business Relationship Management (BRM) • Identify the purpose, PSFs, and value of the Business Relationship Management (BRM) practice. • Understand the…