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Reporting Cisco Contact Center Enterprise (CCER)Les mer
COURSE CONTENT: Cisco Unified Intelligence Center Foundations • Cisco Unified Intelligence Center – Basics • Cisco Unified Intelligence Center – Deployment Models Cisco Unified Intelligence Center Administration and Operations…
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Contact Center Enterprise Advanced Administration and Reporting (CCEAAR)Les mer
COURSE CONTENT: Administering Advanced Cisco Contact Center Enterprise PCCE Review • Review PCCE Architecture and Components • Review PCCE Protocols Introducing Bulk Import Tools • Use the PCCE Bulk…
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Administering Webex Contact Center (AWXCC)Les mer
COURSE CONTENT: Module 1: An Introduction to Cisco Webex Contact Center • Webex Contact Center Overview • Webex Contact Center Architecture • Licensed Options • Accessing the Contact Center…
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Troubleshooting Cisco Contact Center Enterprise (CCET)NOK 25.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Components PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System…
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Contact Center Enterprise Fundamentals and Administration (CCEFA)Les mer
COURSE CONTENT: Introduction to CCE • Cisco Contact Center Basics • Cisco Contact Center Fundamentals Functionality of PCCE Components • Public Switched Telephone Network (PSTN) and Voice Gateways •…
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Understanding Cisco Contact Center Enterprise Foundations (CCEF)Les mer
COURSE CONTENT: Introduction to CCE • Cisco Contact Center Basics • Cisco Contact Center Fundamentals Functionality of PCCE Components • Public Switched Telephone Network (PSTN) and Voice Gateways •…
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Implementing Cisco Contact Center Enterprise Chat & Email (CCECE)NOK 47.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Deploying Cisco Enterprise Chat and Email • What is ECE? • ECE Components and Deployment Models • Install ECE Software • Classic ECE Navigation • Prepare PCCE…
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Administering Advanced Cisco Contact Center Enterprise (CCEAA)NOK 37.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: PCCE Review • Review PCCE Architecture and Components • Review PCCE Protocols Introducing Bulk Import Tools • Use the PCCE Bulk Import Tool • Use Bulk Import…
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Administering Cisco Contact Center Enterprise (CCEA)NOK 47.000Les mer Dette produktet har flere varianter. Alternativene kan velges på produktsiden
COURSE CONTENT: Cisco Unified Contact Center Review • Contact Center Basics • Components and Architecture Deploying Basic Call Settings • Associate Basic Call Settings • Explore Media Routing Domains…