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Customer Experiences with Contact Center AI – Dialogflow CX (GO9080)
Welcome to «Customer Experiences with Contact Center AI» with a focus on Dialogflow CX. In this course, learn how to design, develop, and deploy customer conversational solutions using Contact…
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Troubleshooting Cisco Contact Center Enterprise (CCET)NOK 23.000
The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco®…
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Reporting Cisco Contact Center Enterprise (CCER)
The Reporting Cisco Contact Center Enterprise (CCER) course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting…
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Implementing Cisco Contact Center Enterprise (CCEI)NOK 33.500
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external…
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Contact Center Enterprise Fundamentals and Administration (CCEFA)
This 5 day course combines the 1 day CCEF course and the 4 day CCEA course. Booking both together saves you money and ensures your team gets the training…
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Understanding Cisco Contact Center Enterprise Foundations (CCEF)NOK 15.000
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will…
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Implementing Cisco Contact Center Enterprise Chat & Email (CCECE)
The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center…
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Contact Center Enterprise Advanced Administration and Reporting (CCEAAR)
This class combines the Administering Advanced Cisco Contact Center Enterprise (CCEAA) course and the Reporting Cisco Conatct Center Enterprise (CCER) course into one 5 day delivery. Learn how to…
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Administering Advanced Cisco Contact Center Enterprise (CCEAA)NOK 35.000
The Administering Advanced Cisco Contact Center Enterprise (CCEAA) course teaches you how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution through an in-depth…
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Administering Cisco Contact Center Enterprise (CCEA)
The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent…
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Administering Webex Contact Center (AWXCC)
Administering Webex Contact Center (AWXCC) is a 4-day, hands-on, instructor-led training course intended for anyone requiring Day 2 support knowledge of the Webex Contact Center environment. This lab-intensive course…