Learn the basics of Customer Service Management (CSM) on the ServiceNow platform.In this 2-day interactive course attendees master the usage of the ServiceNow Customer Service Management (CSM) application. This…
Take Service Mapping in ServiceNow to the next level.This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for…
COURSE CONTENT: 1.0 Governance, Risk, and Compliance (GRC) Overview 1.1 GRC Positioning and Framework1.2 Key Terminology1.3 Technical Details • Lab 1.1 Preparing to Implement ServiceNow Risk and Policy and…
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