SAP Cloud for Customer Administration (C4H440)

Introduction to SAP Cloud for Customer 

• • Articulating the Functional Capabilities of SAP Cloud for Customer 

Starting the Project 

• • Preparing for the Implementation Project 
• • Describing Fine Tuning 
• • Describing Q-Gates 

Account and Contact Management 

• • Understanding the Basic Functions of Account and Contact Management 

Products and Price Lists 

• • Understanding Products and Price List Concepts in SAP Sales Cloud 

Organizational Structure 

• • Explaining the Role of an Organizational Structure in the Solution 

Territory Management 

• • Defining Complex Territory Hierarchy Structures 

User and Role Management 

• • Maintaining Employees and Explain What a Business User Is 

Data Migration 

• • Guiding Your Customer on Which Data Should Be Migrated 

Integration 

• • Describing Integration Scenarios with CRM and ECC 
• • Describing Integration with FSM 
• • Describing Integration with Microsoft Outlook 
• • Describing the Benefits of Integration with Social Media 

Notifications, Workflow, and Approvals 

• • Setting Up an Approval Process for Opportunities 

Personalization and Extensibility 

• • Describing How to Use Personalization and Adaptation 

Analytics Framework 

• • Exploring the Standard Reports and Create or Modify Views for Those Reports 

Mobile 

• • Describing the Different Mobile Access Options 

Solution Walkthrough 

• • Preparing an SAP Cloud for Customer Environment for Solution Walkthrough 

Preparing for Go-Live 

• • Describing the Necessary Go-Live Activities