This 1-day ITIL® 4 Practitioner: Deploy Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Deployment Management Practice. It is intended to provide candidates with best practice guidance on how to move new or changed hardware, software, documentation, processes, or any other component to live environments..
The ITIL 4 Deployment Management Practice module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Deployment Management Practice publication.
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Updated 10/6/2026
1. Understand the key concepts of the practice
1.1 Explain the purpose of the practice.
1.2 Describe the Practice success factors & key metrics of the practice.
1.3 Explain the key terms/concepts:
a) Deployment
b) Environment
c) Deployment Model
d) CI/CD
2. Understand the processes of the practice
2.1 Describe inputs and outputs of the processes.
2.2 Describe the key activities of the processes.
2.3 Know how to integrate the practice in the organization’s value streams.
3. Understand the roles and competences of the practice
3.1 Describe the responsibilities of the key roles of the practice
a) Deployment manager
b) Deployment Practitioner
3.2 Know how to position the practice in the organizational structure.
4. Understand how information and technology support and enable the practice
4.1 Apply the recommendations on automation
4.2 Explain the tools application
5. Understand the role of partners and suppliers in the practice
5.1 Explain the dependencies of the practice on third parties.
5.2 Explain how partners and suppliers can support the practice.
6. Understand how the ITIL capability model can be used to develop the practice.
7. Understand how ITIL guiding principles help to develop the practice.
