ITIL® 4 Specialist: High Velocity IT- Including Exam (ITIL4HVIT)

• • Understand the following terms:
  • • Digital organization
  • • High velocity IT
  • • Digital transformation
  • • IT transformation
  • • Digital products
  • • Digital technology
• • Understand when the transformation to high velocity IT is desirable and feasible
• • The five objectives associated with digital products – to achieve:
• • Valuable investments – strategically innovative and effective application of IT
• • Fast development - quick realization and delivery of IT services and IT related products
• • Resilient operations - highly resilient IT services and IT related products
• • Co-created value - effective interaction between service provider and consumer
• • Assured conformance - to governance, risk and compliance (GRC) requirements
• • Understand how high velocity IT relates to:
  • • The four dimensions of service management
  • • The ITIL service value system
  • • The service value chain
  • • The digital product lifecycle
• • Understand the following concepts:
  • • Ethics
  • • Safety culture
  • • Toyota Kata
  • • Lean / Agile / Resilient / Continuous
  • • Service-dominant logic
  • • Design thinking
  • • Complexity thinking
• • Know how to use the following principles, models and concepts:
  • • Ethics
  • • Safety culture
  • • Lean culture
  • • Toyota Kata
  • • Lean / Agile / Resilient / Continuous
  • • Service-dominant logic
  • • Design thinking
  • • Complexity thinking
• • To contribute to:
  • • Help get customers’ jobs done
  • • Trust and be trusted
  • • Commit to performance
  • • Deal with uncertainty
  • • Improve by being inquisitive
• • Know how the service provider ensures valuable investments are achieved
• • Know how to use the following practices to contribute to achieving valuable investments:
  • • Portfolio management
  • • Relationship management
• • Know how the service provider ensures fast deployment is achieved
• • Know how to use the following practices to contribute to achieving fast deployment:
  • • Architecture management
  • • Business analysis
  • • Deployment management
  • • Service validation and testing
  • • Software development and management
• • Know how the service provider ensures resilient operations are achieved
• • Know how to use the following practices to contribute to achieving resilient operations:
  • • Availability management
  • • Capacity and performance management
  • • Monitoring and event management
  • • Problem management
  • • Service continuity management
  • • Infrastructure and platform management
• • Know how the service provider ensures co-created value is achieved
• • Know how to use the following practices to contribute to achieving co-created value with:
  • • Relationship management
  • • Service design
  • • Service desk
• • Know how the service provider ensures assured conformance is achieved
• • Know how to use the following practices to contribute to achieving assured conformance:
  • • Information security management
  • • Risk management