ITIL® (Version 5) Experience – Including Exam (ITIL5MP-E)

Kurskode: ITIL5MP-E

varighet: 3

Katergori: ITIL & Service Management

Course Overview

This module provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to deliver user-centric, outcome-driven experiences.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026

Module 1: Key ITIL® terms and definitions

• 1.1 Key concepts of ITIL®

• 1.2 Key concepts of Experience
Module 2: ITIL® Experience

• 2.1 Service Stakeholders

• 2.2 Experience and the ITIL® Four Dimensions

• 2.3 Experience in the ITIL® Product and Service Lifecycle
Module 3: Capturing experience

• 3.1 Key concepts of experience capture

• 3.2 Experience evidence.
Module 4: Service Journey

• 4.1 Service relationships, agreements, and journeys

• 4.2 Organizations

• 4.3 Consumer stakeholders

• 4.4 Provider stakeholders

• 4.5 Digital experience improvement
Module 5: ITIL® and AI

• 5.1 Experience management in the AI context

• 5.2 AI Governance
Module 6: ITIL® and other frameworks

• 6.1 ITIL® and DevOps

• 6.2 ITIL® and PRINCE2®

After you complete this course you will be able to:

• Enable the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services.

• Connect decision-making to real-world outcomes, improving returns, sharpening positioning, and strengthening executive alignment.

• Improve time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered.

• Build trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues.

The candidate must have passed one of the below certifications:

• ITIL® 4 Foundation examination

• ITIL® (Version 5) Foundation examination

This course is aimed at:
- Individuals continuing their journey in service management
- Strategy professionals
- Product professionals
- Service professionals

Salar Ghadani

Salg

Har du spørsmål, ta kontakt

918 34 713 salar@sgpartner.no

Kurskode: ITIL5MP-E

varighet: 3

KATEGORI: ITIL & Service Management

Underkatergori: Service Management & ITIL

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