ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location-based work tasks. Field Service Management Implementation focuses specifically on field service management applications and related functionality, most of which may be configured during an implementation using a low-code or no-code approach. Field Service Management Implementation provides practical skills to accelerate field service management implementations.
In this two-day interactive course attendees gain the skills for the effective implementation of the ServiceNow Field Service Management application. This course is designed for Implementation Specialists responsible for set-up and configuration of the Field Service Management applications. This is done through a combination of lecture, group discussions, group activities, and lab work.
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
Field Service Management Implementation Planning
Implementing Field Service Processes
Optimizing Inventory & Scheduling Operations
Implementing Field Service Mobile
Implementing Related Processes
After you complete this course you will be able to:
Attendees should meet the following prerequisites:
ServiceNow recommends that attendees have three to six months of hands on experience with the ServiceNow Platform and specifically involved in one or two Field Services implementation projects before attempting the Certification Exam.
