ServiceNow Discovery Fundamentals (SNDF)

Kurskode: SNDF

varighet: 3 Dag(er)

Sted: Virtual, Instructor Led Training

Katergori: ServiceNow

Course Overview

Lay the groundwork for mature infrastructure operations management.
ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.

Overview

• Lab 1.1: Discovery and CMDB Tour
MID Server

• Lab 2.1: MID Server Installation Validation
Running Discovery

• Lab 3.1: Running Discovery
Credentials and Behaviors

• Lab 4.1: Windows Discovery

• Lab 4.2: Linux Discovery

• Lab 4.3: Behaviors

• Lab 4.4: Router Discovery
Phases, Probes, and Classifications

• Lab 5.1: Ports Probes and IP Services

• Lab 5.2: Classifications and Trigger Probes

• Lab 5.3: CI Identification Troubleshooting
Application Mapping

• Lab 6.1: Process Classification

• Lab 6.2: Process Classification and Identification

• Lab 6.3: Application to Application Mapping
Asset, CI, and File-based Discovery

• Lab 7.1: Asset and CI Relationships
Horizontal Discovery Patterns

• Lab 8.1: Extend Windows OS – Servers Pattern

• Lab 8.2: Extend Linux Server Pattern

• Lab 8.3: New SNMP Classifier and Discovery Pattern

• Lab 8.4: Remaining Firewall Requirements
Application Discovery Patterns

• Lab 9.1: Application Discovery Pattern

• Lab 9.2: More Mongoose Requirements

• Lab 9.3: Troubleshooting the Pattern
Configuration Management

• Lab 10.1: CMDB Health Properties

• Lab 10.2: CMDB Health Dashboard

• Lab 10.3: Hardware Configuration Management

• Lab 10.4: Application Configuration Management

After you complete this course you will be able to:

• Understand the big picture of the ServiceNow Discovery solution

• Configure MID Servers

• Work with Credentials

• Configure Discovery to find Linux and Windows Servers, Network Devices, Applications

• Extend Discovery with custom Horizontal Discovery Patterns and Application Discovery Patterns

• Learn common troubleshooting techniques

Attendees should meet the following prerequisites:

• Certified System Administrator preferred

• Completion of ServiceNow CMDB fundamentals is highly recommended

• Scripting in ServiceNow is highly recommended

ServiceNow Implementer, ServiceNow System Administrator

Dato

Nullstill

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+

Salar Ghadani

Salg

Har du spørsmål, ta kontakt

918 34 713 salar@sgpartner.no

varighet: 3 Dag(er)

KATEGORI: ServiceNow

Underkatergori: Service Management

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