COURSE CONTENT: Introduction to Software Asset Management • Explain Software Asset Management and its supporting process architecture • Identify the plugins and roles that support Software Asset Management on…
COURSE CONTENT: Introduction to Hardware Asset Management • Recognize basic hardware asset management terminology and concepts needed to be successful in the course • Outline the steps needed to…
COURSE CONTENT: Introduction to Core ITSM Applications • Define applications, roles, and personas used to support IT service management (ITSM) processes on the ServiceNow platform • Identify how the…
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