Application Development Overview

• • Define application creation
• • Determine if an application is a good technical fit with the platform
• • Discuss customer application success examples
• • List the skills needed to successfully develop applications in ServiceNow
• • Provide a high-level overview of the application to be built during class

Analysis and Design

• • Discuss application design key points
• • Examine the Application Development Checklist
• • Discuss design considerations
• • Determine application platform(s)
• • Design database schema
• • Lab 2.1: The Loaner Request Application

Creating an Application and Modules

• • Use Guided Application Creator and Studio to develop applications
• • Link an application to a Git repository
• • Create application files
• • Explore table schema and existing business logic.
• • Lab 3.1: Creating an Application
• • Lab 3.2: Linking an Application
• • Lab 3.3: Creating Application Files
• • Lab 3.4: Committing Changes to the GitLab Repository

Creating and Configuring Application Forms

• • Create and modify tables
• • Design and create forms
• • Create views
• • Write, test, and debug client-side and server-side scripts
• • Update the GitLab repository
• • Publish and install an Application
• • Lab 4.1: Working with Fields
• • Lab 4.2: Working with Views
• • Lab 4.3: UI Policy
• • Lab 4.4: Scripting
• • Lab 4.5: Committing Changes to the GitLab Repository
• • Lab 4.6: Installing an Application

Controlling Access

• • Control user access to applications, menus, modules, records, and fields
• • Control script and web service access to application records
• • Control ability to create applications
• • Use fix scripts to migrate artifacts that are not part of an application record
• • Lab 5.1: Application Security
• • Lab 5.2: Application Access
• • Lab 5.3: Committing Changes to the GitLab Repository
• • Lab 5.4: Updating an Application

Automating an Application

• • Use Flow Designer to automate processes
• • Use a scheduled script execution to send email
• • Generate events for overdue records
• • Create application properties
• • Lab 6.1: Flow to Manage Deployment States
• • Lab 6.2: Creating Application Properties
• • Lab 6.3: Scheduled Script and Email
• • Lab 6.4: Script Include
• • Lab 6.5: Committing Changes to the Gitlab Repository

Importing and Integrating

• • Import records from an Excel file
• • Use Web Services to integration to an external data source
• • Use Web Services to integrate to a ServiceNow instance
• • Lab 7.1: Importing Records from a Spreadsheet
• • Lab 7.2: Web Service Consumer
• • Lab 7.3: Optional: Outbound REST Message
• • Lab 7.4: Committing Changes to the GitLab Repository

Service Catalog

• • Improve user interaction with application
• • Create a friendly interface for interacting with an application
• • Configure the Service Catalog
• • Write, test, and debug Service Catalog client-side and server-side scripts
• • Lab 8.1: Service Catalog User Interface
• • Lab 8.2: Enhancing the Service Catalog User Interface
• • Lab 8.3: Committing Changes to the GitLab Repository

Testing

• • Review Software Testing Life Cycle
• • Explore different testing options
• • Lab 9.1: Automated Test Framework
• • Lab 9.2: Committing Changes to the GitLab Repository