SAP Cloud for Customer Administration C4H440

COURSE CONTENT:

Introduction to SAP Cloud for Customer 

• • Articulating the Functional Capabilities of SAP Cloud for Customer 

Starting the Project 

• • Preparing for the Implementation Project 
• • Describing Fine Tuning 
• • Describing Q-Gates 

Account and Contact Management 

• • Understanding the Basic Functions of Account and Contact Management 

Products and Price Lists 

• • Understanding Products and Price List Concepts in SAP Sales Cloud 

Organizational Structure 

• • Explaining the Role of an Organizational Structure in the Solution 

Territory Management 

• • Defining Complex Territory Hierarchy Structures 

User and Role Management 

• • Maintaining Employees and Explain What a Business User Is 

Data Migration 

• • Guiding Your Customer on Which Data Should Be Migrated 

Integration 

• • Describing Integration Scenarios with CRM and ECC 
• • Describing Integration with FSM 
• • Describing Integration with Microsoft Outlook 
• • Describing the Benefits of Integration with Social Media 

Notifications, Workflow, and Approvals 

• • Setting Up an Approval Process for Opportunities 

Personalization and Extensibility 

• • Describing How to Use Personalization and Adaptation 

Analytics Framework 

• • Exploring the Standard Reports and Create or Modify Views for Those Reports 

Mobile 

• • Describing the Different Mobile Access Options 

Solution Walkthrough 

• • Preparing an SAP Cloud for Customer Environment for Solution Walkthrough 

Preparing for Go-Live 

• • Describing the Necessary Go-Live Activities 

TARGET AUDIENCE:

• • Business Process Architect
• • Program / Project Manager
• • System Administrator

COURSE OBJECTIVE:

This course will prepare you to:

• • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
• • Create an organization structure enabling customers to use the solution to meet the needs of the business
• • Migrate data into the application and troubleshoot migration issues
• • Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
• • Set up and configure the solution to manage business processes including sales, marketing, service and social
• • Describe the integration scenarios available with SAP Cloud for Customer
• • Adapt and extend the solution to meet customer-specific needs
• • Learn about the mobile features of SAP Cloud for Customer
• • Demonstrate the reporting capabilities of the system

COURSE PREREQUISITES:

CRM/SD domain knowledge

FOLLOW ON COURSES:

Not available. Please contact.