C4H320 SAP Commerce Cloud Business User

COURSE OBJECTIVE:

 Describe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.

TARGET AUDIENCE:

 Business stakeholders Project managers Functional consultants / Business analysts Key users / end users / QA managers / Testers

COURSE PREREQUISITES:

Fundamental understanding of web technologies and e-commerce concepts

COURSE CONTENT:

• Introduction • Overview • Major Modules and Accelerators • Business and Administration Tools • Product Content Management • Catalogs and Products • Media Management • Exercise: PCM • Web Content Management • CMS Overview • Hands on exercise: SmartEdit • Personalization • Exercise: Personalization • Spartacus • Commerce • Search • Exercise: Search • Pricing • Cart Features and Checkout Types • Promotions and Coupons • Exercise: Promotions & Coupons • Orders • Payment • Basic OM Related Features • Order Management Services Module • Customer Support • Customer Management • Customer Cart • Order Cancellations and Returns • Customer Service Module • Exercise: Customer Support • B2B Commerce • Account Management • Organization Management • Catalog, Pricing & Stock • Ordering & Checkout • PunchOut Support • Exercise: B2B Commerce • Integration • General Integration Tools • SAP Integrations • Essential Foundation • Architecture • Security • Automation (Cronjobs) • Validation Framework • ImpEx • Workflows & Collaboration • Exercise: Workflow • Good to Know • Licensing and Versioning • Deployment & Maintenance • CX Works • Webography • SAP Commerce Cloud • SAP Upscale • Industry-Specific Accelerators • Container Support • GDPR • Additional Reading: Business Analyst

FOLLOW ON COURSES:

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