Introducing Service Processing in SAP S/4HANA and Learning its Process Steps

• • Executing a Service Process in SAP S/4HANA

Learning the General Configuration of Service Processing

• • Configuring a Transaction Type
• • Configuring an Item Category
• • Configuring Item Category Determination
• • Configuring Copying Control for Business Transactions
• • Configuring the Integration with Controlling in SAP S/4HANA
• • Configuring the Integration with the Cross-Application Time Sheet (CATS)
• • Configuring Pricing for Service Transactions
• • Configuring More Basic Settings for Business Transactions

Configuring an On-site Service Process

• • Configuring Service Requests
• • Configuring Service Order Quotations and Service Orders
• • Configuring Service Confirmations and Service Billing
• • Configuring the Service with Advanced Execution Scenario

Configuring In-House Repair

• • Processing an In-House Repair
• • Learning the Configuration of In-House Repair

Configuring Service Contracts

• • Learning the Configuration of Service Contracts

Appendix: Understanding the Technical Architecture and the Configuration of the User Interface

• • Outlining the Architecture behind SAP S/4HANA Service
• • Configuring the User Interface