Upon completion of this learning, participants will be able to:

• Define emotional intelligence (EQ) and articulate its core components
• Explore and understand the multifaceted benefits of EQ, such as improved communication, enhanced problem-solving abilities, and stronger team morale
• Comprehend the crucial role of EQ in fostering healthy relationships and effective team dynamics
• Practice various self-awareness techniques and establish personal goals for ongoing EQ development
• Recognise and manage personal emotional triggers more effectively
• Apply strategies for self-regulation and responding constructively in challenging situations
• Enhance their ability to understand and empathise with the emotions of others
• Utilise tools and techniques to improve relationship management and build trust within teams