Omnissa Horizon® 8: Troubleshooting OMHTB

COURSE CONTENT:

1 Course introduction

• • Introductions and course logistics
• • Course objectives

2 Review of Omnissa Horizon

• • Review Horizon 8 architecture

3 Introduction to troubleshooting

• • How to troubleshoot
• • Troubleshooting resources

4 Horizon infrastructure troubleshooting

• • Horizon Connection Server general troubleshooting
• • Active Directory Lightweight Directory Service replication
• • Working with Horizon Connection Server logs

5 Unified Access Gateway troubleshooting

• • Unified Access Gateway deployment errors
• • Monitor the Unified Access Gateway
• • Troubleshoot a Unified Access Gateway Certificate
• • Tools for troubleshooting connections on the Unified Access Gateway
• • Troubleshooting the Unified Access Gateway

6 Blast configuration verification

• • How to verify the current Blast configuration

7 Blast optimization

• • Blast optimization overview
• • Optimizing Blast for Wide Area Networks
• • Work from home and home office to cloud
• • Optimizing for quality

8 Horizon connections troubleshooting

• • Understanding Horizon connections
• • Horizon connections load balancing
• • Troubleshooting Horizon connections
• • Key ports and protocols
• • Black screen

9 TLS certificate troubleshooting

• • Horizon 8 TLS certificates
• • Troubleshooting TLS certificates in Horizon 8

10 Cloud Pod architecture troubleshooting

• • Cloud Pod architecture troubleshooting

11 Command line tools

• • About the command line tools and how to use them
• • Backing up and restoring Horizon 8 databases

12 Troubleshooting machines and desktops

• • Help Desk tool deep dive
• • Troubleshooting machines and desktops
• • Troubleshooting Linux desktops

13 Optimizing Windows desktops and servers

• • Why optimize a Windows image?
• • Windows OS optimization tool for Horizon
• • Using automation to build optimized Windows images

14 Troubleshooting instant clones

• • Troubleshooting instant clones

15 Troubleshooting Horizon Client

• • Horizon Client for Windows
• • Horizon Client for Linux
• • Horizon Client for Mac
• • Horizon Web Client (HTML Access)

16 Troubleshooting device redirection

• • Device redirection
• • Nested RDSH redirection

TARGET AUDIENCE:

Intermediate to advanced practitioners that support Horizon 8 environments.

COURSE OBJECTIVE:

• • Develop a structured approach to troubleshooting.
• • Resolve common issues that occur in a Horizon environment.
• • Discuss Horizon Connection Server advanced configurations.
• • Interpret Horizon Connection Server logs.
• • Identify Unified Access Gateway configuration and certificate problems.
• • Describe BLAST configuration verification using logs and settings.
• • Describe how Horizon connections work and how to troubleshoot issues.
• • Describe the use of TLS/ SSL certificates in Horizon and list troubleshooting steps for common problems.
• • Describe Cloud Pod Architecture troubleshooting scenarios.
• • Learn about the command line tools available.
• • Learn the importance of optimizing Windows for use in Horizon and learn what should be optimized to improve system performance and reliability.
• • Discuss how to troubleshoot problems related to instant clone VMs.
• • Identify steps that you can follow to solve problems related to Horizon Client.
• • Discuss troubleshooting steps applicable to device redirection in HorizonTroubleshoot redirection common problems.

COURSE PREREQUISITES:

Recommended:

• • A working knowledge of Omnissa Horizon infrastructure
• • A background in End-User Computing
• • Completed Horizon Deploy and Manage course

Technical requirements

• • Bring a full-size laptop.
• • A secondary device is recommended for reading and lab materials, which are only delivered electronically.
• • Please ensure you have the US keyboard mapping added to your devices.

FOLLOW ON COURSES:

Not available. Please contact.