Workspace ONE® UEM: Troubleshooting

Workspace ONE® UEM: Troubleshooting OMWS1UEMTS

Kurskode: OMWS1UEMTS

varighet: 3 Dag(er)

Sted: Virtual, Instructor Led Training

Katergori: Omnissa

Course Overview

Master real world Workspace ONE UEM problem solving with Omnissa certified instruction
Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.

• Summarize the basic troubleshooting methodology.

• Outline common troubleshooting techniques in the Workspace ONE UEM console.

• Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.

• Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.

• Outline common application management troubleshooting techniques in the Workspace ONE UEM console.

• Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.

• Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.

1 Course introduction

• Introductions and course logistics

• Course objectives
2 Workspace ONE foundations

• Navigating and customizing the console

• Workspace ONE UEM console foundations

• Workspace ONE Hub Services

• Workspace ONE UEM accounts
3 Workspace ONE architecture

• Workspace ONE & modern SaaS architecture

• Workspace ONE UEM architecture

• Additional Workspace ONE components

• Workspace ONE example use cases
4 Fundamentals of troubleshooting Workspace ONE UEM

• Software troubleshooting and support methods

• Core components topology

• Integrated components topology

• Workspace ONE UEM log files
5 Workspace ONE UEM console troubleshooting

• Workspace ONE UEM troubleshooting overview

• Group management and assignment

• System settings and roles

• Analytic events

• Collecting and analyzing Workspace ONE UEM logs
6 Integration troubleshooting

• Integration overview

• AirWatch Cloud Connector

• Directory Services integration

• Directory Users and Groups synchronization

• Certificate Authority integration

• Omnissa Access and Workspace ONE Intelligent Hub
7 Endpoint troubleshooting

• Endpoint topology overview

• Tools and resources for troubleshooting

• Workspace ONE Assist

• Troubleshooting common issues
8 Application troubleshooting

• Applications overview

• Configuration review

• Tools and resources for troubleshooting

• Public applications

• Internal applications

• Purchased applications
9 Unified Access Gateway and Edge services troubleshooting

• Unified Access Gateway architecture overview

• Unified Access Gateway configuration review

• Tools and resources for troubleshooting

• Content Gateway on Unified Access Gateway

• Workspace ONE Tunnel on Unified Access Gateway
10 Email troubleshooting

• Email architecture overview

• Email profile configuration review

• Tools and resources for troubleshooting

• Workspace ONE Secure Email Gateway on Unified Access Gateway

• PowerShell integration

Recommended:

• A working knowledge of Omnissa Workspace ONE UEM infrastructure

• A background in End-User Computing

• Completed Workspace ONE UEM Deploy and Manage course
Technical requirements

• Bring a full-size laptop.

• A secondary device is recommended for reading and lab materials, which are only delivered electronically.

• Please ensure you have the US keyboard mapping added to your devices.

Intermediate to advanced practitioners that support Workspace ONE UEM environments.

Kurskode: OMWS1UEMTS Kateegori: Mobile Device Management (MDM), Omnissa

Salar Ghadani

Salg

Har du spørsmål, ta kontakt

918 34 713 salar@sgpartner.no

Kurskode: OMWS1UEMTS

varighet: 3 Dag(er)

KATEGORI: Omnissa

Underkatergori: Mobile Device Management (MDM)

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