This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
These skills include understanding:
- Important Windows 11 features
- How these features are used in an Active Directory
- How to troubleshoot these features
Module 1: Introducing Windows 11
This module describes the new Windows 11 operating system features and devices, with a particular focus on what’s changed since Windows 10. The modules also describes the process of developing and applying a Windows 11 troubleshooting methodology.
Lessons for Module 1:
Module 2: Administering Windows 11 Remotely
This module describes how to use the various remote administration tools in Windows 11 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.
Lessons for Mdoule 2:
Module 3: Troubleshooting startup and performing system recovery
This module describes potential problems that can cause startup issues in Windows 11. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). It also describes how to resolve issues related to operating system services and how to recover a computer.
Lessons for Module 3:
Module 4: Troubleshooting devices and device drivers
This module explores how to troubleshoot issues related to hardware devices and device drivers.
Lessons for Module 4:
Module 5: Configuring and troubleshooting network connectivity
This module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution. This module also provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.
Lessons for Module 5:
Module 6: Troubleshooting Group Policy
This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons for Mdoule 6:
Module 7: Configuring and Troubleshooting Security Settings
This module describes various security settings in Windows 11, including Credential Guard, Exploit Guard, and Application Guard. Windows Hello authentication is also covered, in addition to common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also explains ways to secure the startup environment, including Secure Boot and related technologies.
Lessons for Module 7:
Module 8: Configuring and Troubleshooting User State
This module provides guidance on configuring and troubleshooting user state synchronization in an on-premises network. This includes managing roaming profiles, UE-V, and folder redirection.
Lessons for Module 8:
Module 9: Configuring and Troubleshooting Resource Access
This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file recovery in Windows 11.
Lessons for Mdoule 9:
Module 10: Troubleshooting applications
This module explains how to troubleshoot common desktop application operations issues. It also describes the Universal Windows apps and the Microsoft Store. The module also explains how to resolve issues related to Application Control and AppLocker policies. Finally, the module covers how to enable and configure Kiosk mode.
Lessons for Module 10:
Module 11: Maintaining Windows 11
This module describes how to identify performance issues in Windows 11. It also explains how to manage and troubleshoot Windows updates.
Lessons for Module 11:
Classroom Live Labs
Lab: Using Windows 11 Troubleshooting Tools
Lab: Administering Windows 11 remotely
Lab: Troubleshooting startup and performing system recovery
Lab: Troubleshooting devices and device drivers
Lab: Configuring and troubleshooting network connectivity
Lab: Troubleshooting Group Policy
Lab: Configuring and Troubleshooting Security Settings
Lab: Configuring and Troubleshooting User State
Lab: Configuring and Troubleshooting Resource Access
Lab: Troubleshooting applications
Lab: Maintaining Windows 11
By the end of this course students will be able to;
Students should have the following knowledge and experience to derive the best outcome from this course:
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
NOK 35.000
