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Dynamics 365 Customer Insights – Journeys (M-MB220)

NOK 24.000

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Kurskode M-MB220 Kategori Underkatergori

This course will review the Dynamics 365 Customer Insights – Journeys application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, real-time marketing, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.

COURSE OBJECTIVE:
Not available. Please contact.

TARGET AUDIENCE:
This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights – Journeys for their organization.

COURSE PREREQUISITES:
Not available. Please contact.

COURSE CONTENT:
Module 1: Set up Dynamics 365 Customer Insights – Journeys and configure advanced settings

• Set up and manage Dynamics 365 Customer Insights – Journeys
• Are you interested in marketing applications? This module explains how to sign up for a free trial or purchase Dynamics 365 Customer
• Advanced configuration for Dynamics 365 Customer Insights – Journeys
• Review domain authentication, email best practices, data protection and privacy in Dynamics 365 Customer Insights – Journeys
Module 2: Work with real-time features in Dynamics 365 Customer Insights – Journeys

• Create emails in Dynamics 365 Customer Insights – Journeys
• Create text messages and push notifications in Dynamics 365 Customer Insights – Journeys
• Create forms in Dynamics 365 Customer Insights – Journeys
• Manage consent in Dynamics 365 Customer Insights – Journeys
• Build journeys with Dynamics 365 Customer Insights – Journeys
• Manage leads and scoring in Customer Insights – Journeys
• Extend real-time marketing capabilities within Dynamics 365 Customer Insights – Journeys
Module 3: Manage events in Dynamics 365 Customer Insights – Journeys

• Manage real-time events in Customer Insights – Journeys
• Create an on-site event in Dynamics 365 Customer Insights – Journeys
• Create a webinar event in Dynamics 365 Customer Insights – Journeys
• Promote events, manage registration and check-ins, and review results in Dynamics 365 Customer Insights – Journeys
• Advanced event management features in Dynamics 365 Customer Insights – Journeys
Module 4: Analyze insights in Dynamics 365 Customer Insights – Journeys

• Evaluate marketing initiatives with analytics in Dynamics 365 Customer Insights – Journeys
• Access and interpret analytics with Dynamics 365 Customer Insights – Journeys
• Review the marketing calendar in Dynamics 365 Customer Insights – Journeys

FOLLOW ON COURSES:
Not available. Please contact.

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