Module 1:  Get started with Microsoft Copilot Studio

• • Get started working with environments
• • Create agents and work with the Microsoft Copilot Studio interface
• • Create topics
• • Enhancing productivity with Generative AI
• • Test your agents
• • Publish agents and analyze performance
• • Exercise - Create an agent with Microsoft Copilot Studio

Module 2: Manage topics in Microsoft Copilot Studio

• • Work with agent topics
• • Bot Framework Skills
• • Branch a topic
• • Create topics for existing support content
• • Work with system fallback topics
• • Manage topics

Module 3: Work with entities and variables in Microsoft Copilot Studio

• • Work with entities
• • Custom entities
• • Use entities in conversations
• • Work with variables
• • Reuse variables across topics

Module 4:   Enhance Microsoft Copilot Studio agents

• • Use Power Automate to add actions
• • Agent actions
• • Transfer conversations to agents by using Omnichannel for Customer Service
• • Create topics for existing support content
• • Trigger types
• • Analyze agent performance

Module 5: Create an agent with Microsoft Copilot Studio and Dataverse for Teams

• • Create your first agent
• • Create and modify topics
• • Add inputs, variables, and conditions
• • Call an action to pull in Dataverse for Teams data
• • Publish and share your new agent