Implement field service solutions using Microsoft Dynamics 365 Field Service (MB-240) (M-MB240)

Module 1:  Manage work orders in Dynamics 365 Field Service

• • Work order management in Dynamics 365 Field Service
• • Define agreements in Dynamics 365 Field Service
• • Use service-level agreements and entitlements in Dynamics 365 Field Service
• • Incident types in Dynamics 365 Field Service
• • Inspections in Dynamics 365 Field Service
• • Customer assets in Dynamics 365 Field Service

Module 2:  Universal Resource Scheduling in Microsoft Dynamics 365 Field Service

• • Configure bookable resources in Dynamics 365 Field Service
• • Manage scheduling options in Dynamics 365 for Field Service
• • Customize the schedule board in Dynamics 365 Field Service
• • Deploying Resource Scheduling Optimization
• • Use Resource Scheduling Optimization for Dynamics 365 Field Service
• • Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service

Module 3:  Implement Microsoft Dynamics 365 Field Service

• • Configure Microsoft Dynamics 365 Field Service
• • Work order management in Dynamics 365 Field Service
• • Define agreements in Dynamics 365 Field Service
• • Use service-level agreements and entitlements in Dynamics 365 Field Service
• • Create custom apps for Dynamics 365 Field Service
• • Get started with the Dynamics 365 Field Service Mobile application
• • Customize and configure the Dynamics 365 Field Service Mobile application

Module 4:  Solve problems in real time with Dynamics 365 Remote Assist

• • Get started with making Remote Assist calls
• • Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service

Module 5:  Explore the fundamentals of Microsoft Dynamics 365 Field Service

• • Explore Dynamics 365 Field Service
• • Describe Dynamics 365 Field Service scheduling capabilities and related apps