Kurskode: M-MB240

varighet: 4 Dag(er)

Sted: Virtual, Instructor Led Training
Katergori: Microsoft

Course Overview

Effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.

Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.

Students will learn to,

  • โ€ข Manage work orders in Dynamics 365 Field Service
  • โ€ข Universal Resource Scheduling in Microsoft Dynamics 365 Field Service
  • โ€ข Implement Microsoft Dynamics 365 Field Service
  • โ€ข Solve problems in real time with Dynamics 365 Remote Assist
  • โ€ข Explore the fundamentals of Microsoft Dynamics 365 Field Service

Module 1:  Manage work orders in Dynamics 365 Field Service

  • โ€ข Work order management in Dynamics 365 Field Service
  • โ€ข Define agreements in Dynamics 365 Field Service
  • โ€ข Use service-level agreements and entitlements in Dynamics 365 Field Service
  • โ€ข Incident types in Dynamics 365 Field Service
  • โ€ข Inspections in Dynamics 365 Field Service
  • โ€ข Customer assets in Dynamics 365 Field Service

Module 2:  Universal Resource Scheduling in Microsoft Dynamics 365 Field Service

  • โ€ข Configure bookable resources in Dynamics 365 Field Service
  • โ€ข Manage scheduling options in Dynamics 365 for Field Service
  • โ€ข Customize the schedule board in Dynamics 365 Field Service
  • โ€ข Deploying Resource Scheduling Optimization
  • โ€ข Use Resource Scheduling Optimization for Dynamics 365 Field Service
  • โ€ข Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service

Module 3:  Implement Microsoft Dynamics 365 Field Service

  • โ€ข Configure Microsoft Dynamics 365 Field Service
  • โ€ข Work order management in Dynamics 365 Field Service
  • โ€ข Define agreements in Dynamics 365 Field Service
  • โ€ข Use service-level agreements and entitlements in Dynamics 365 Field Service
  • โ€ข Create custom apps for Dynamics 365 Field Service
  • โ€ข Get started with the Dynamics 365 Field Service Mobile application
  • โ€ข Customize and configure the Dynamics 365 Field Service Mobile application

Module 4:  Solve problems in real time with Dynamics 365 Remote Assist

  • โ€ข Get started with making Remote Assist calls
  • โ€ข Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service

Module 5:  Explore the fundamentals of Microsoft Dynamics 365 Field Service

  • โ€ข Explore Dynamics 365 Field Service
  • โ€ข Describe Dynamics 365 Field Service scheduling capabilities and related apps

  • โ€ข No Prerequisites

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

NOK 27.000

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Kurskode: M-MB240 Kateegori: ,

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