Performance and Employee Accountability (GK831174)

Module 1: Laying the Foundation

• • What do we mean by accountability and what is the impact when it is lacking in a workplace culture
• • Identification of ways to build trust and rapport with staff

Module 2: Setting Expectations and Delegating Effectively

• • Understand the value of setting clear expectations
• • Explore frameworks and concepts to delegate with a higher degree of effectiveness

Module 3: Enhancing Motivation

• • Utilize a tool to get buy-in when dealing with resistance or push back
• • Understand motivational drivers and how they can be applied to enhance employee engagement and morale

Module 4: Giving Feedback and Recognizing Others

• • Discussion of best practices to give feedback effectively
• • Learn a framework to deliver both positive and constructive feedback that has impact and will be integrated by employee
• • Exploration of ideas for recognition and reward

Module 5: Next Steps

• • Identify actions to improve key relationships at work
• • Gain clarity by discussing final best practices