Managing Challenging Conversations (GK831177)

Kurskode: GK831177

varighet: 1 Dag(er)

Sted: Virtual, Instructor Led Training

Katergori: Leadership & Business Skills

Course Overview

Master Difficult Conversations in Business!
Unlock the skills to confidently navigate tough topics in professional settings. In this dynamic 1-day course, you'll gain practical tools and fresh insights to manage conflict and handle the conversations we often avoid. Discover how emotions shape dialogue, learn to overcome hesitation, and develop the ability to truly listen and see the bigger picture. Walk away prepared, empowered, and ready to lead with clarity and empathy.
Updated 21/4/2026

Module 1: Beginning a difficult Conversation

• Interpersonal Communication

• The Communication Loop

• Types of communication

• Active Listening
Module 2: Influence

• Influence, Power and Authority

• Types of Influence Styles

• Understanding How to influence
Module 3: Conflict

• What is Conflict?

• Constructive Conflict vs. Destructive Conflict

• Dealing with difficult people

• How to work with someone effectively

• Emotional Intelligence
Module 4: Putting it all together

• Managing the Real Conversations that Take Place During Every Interaction

• Steering the Conversation to Maximize the Outcome

• Beginning a Difficult conversation

• Close

After completing this course, participants will learn:

• Hidden costs associated with putting off challenging conversations

• Prepare for and start challenging conversations

• Deal with emotion surrounding challenging conversations

• Steps to defuse tense and or emotional situations

• Suggestions for dealing with various types of difficult people

• No formal prerequisites; basic communication or workplace interaction experience is recommended.

- Anyone interested in strengthening communication skills and knowing how to deliver a challenging message
- Managers, Individual contributors, Team Leads
- Business Analysts, Business Systems Analysts
- Project coordinators, analysts, leaders, team members, and stakeholders
- Team Leaders, Product Managers, Project Managers, IT Managers, IT Leads

Salar Ghadani

Salg

Har du spørsmål, ta kontakt

918 34 713 salar@sgpartner.no

Kurskode: GK831177

varighet: 1 Dag(er)

KATEGORI: Leadership & Business Skills

Underkatergori: Leadership & Business Skills

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