Introduction: Why Technical Supervising Is Unique

Part 1: The Transition: Getting Off to a Good Start

• • Make the Transition a Manageable Process
• • Before You Begin the Transition
• • Starting the Transition Process
• • Avoiding Predictable challenging situations
• • Understanding the Technical Types
• • Proactive Management
• • Technical Supervisors' Transition Lessons

Part 2: Communication: Skills for Technical Supervisors

• • Communication Challenges Facing Technical Supervisors
• • Challenge 1: Understanding Your Personal Style
• • Challenge 2: Meeting Interpersonal Communication Demands
• • Challenge 3: Developing Situational Strategies
• • Technical Supervisors' Communication Lessons

Part 3: Motivation: Creating Incentives

• • Motivational Issues
• • Motivational Theories
• • Motivational Basics
• • Unique Motivation Needs of Technical Experts
• • What Motivates Technical Supervisors?
• • Motivational Challenges Facing Technical Supervisors
• • Challenge 1: Overcoming challenging situations
• • Challenge 2: Creating a Positive Climate
• • Challenge 3: Finding Incentives for Your Technical Team
• • Challenge 4: Managing Change

Part 4: Delegation: Learning to Let Go

• • Delegation Skills Overview
• • Delegation Challenges Facing Technical Supervisors
• • Challenge 1: Determine with Whom You Can Let Go
• • Challenge 2: Select the Appropriate Strategy
• • Challenge 3: Be Sensitive to the Needs of Others
• • Challenge 4: Manage Performance and Monitor Progress
• • Technical Supervisors' Delegation Lessons
• • Managing Virtual Teams
• • Understanding Leadership Competencies
• • Developing Positive Assertiveness
• • The Art of Influencing Others
• • Appraising Performance
• • Building Teams
• • Establishing Employee Accountability
• • Feedback Skills for Leaders

Part 5: Planning for Further Development

• • Develop a Plan of Action
• • Manage Your Job and Advance Your Career
• • Politics Can Be Fun
• • Technical Supervisors' Final Recommendations