Employee Emotional Intelligence (GK831175)

Module 1: Laying the Foundation

• • Gain awareness of what EI means and how it can benefit individuals and organizations

Module 2: Managing Yourself

• • Develop deeper self-awareness around personal triggers and the physiological impact
• • Learn how to reframe one’s thinking for better control

Module 3: Emotionally Intelligent Communications

• • Understand how communication can be misinterpreted
• • Enhance key communication skills to ensure one is being assertive in an interaction

Module 4: Building Interpersonal Skills

• • Identify when someone else gets triggered and how to de-escalate a situation
• • Enhance ways to express empathy
• • Have a constructive conversation using the 4 step Feedback Loop
• • Manage potential conflict more effectively

Module 5: Adaptability and Resiliency

• • Better identify stress
• • Strategically enhance resiliency

Module 6: Next Steps

• • Apply EI to an upcoming situation
• • Consider final takeaways