The Business Value course helps teams make better investment decisions by consistently defining value, evaluating options, aligning work to strategy, and managing value realization, while explicitly addressing uncertainty and risk.
In this 1-day course, you’ll learn how to define value across stakeholders and context, quantify costs and benefits (including the “hard-to-measure” ones), align initiatives to strategy, account for risk, and manage value through realization. This course blends practical frameworks with hands-on exercises—so you leave ready to build stronger business cases, influence funding decisions, and protect value from idea to outcome.
You will learn how to define value across stakeholders and context, quantify costs and benefits (including the “hard-to-measure” ones), align initiatives to strategy, account for risk, and manage value through realization. This course blends practical frameworks with hands-on exercises—so you leave ready to build stronger business cases, influence funding decisions, and protect value from idea to outcome.
Updated 21/4/2026
1. Foundations of Business Value
This module establishes a common understanding of what business value is and why it is central to effective decision-making.
2. Assessing Costs and Benefits
Participants learn how to identify, measure, and compare value using both financial and non-financial approaches.
3. Assessing Strategic Alignment
This module focuses on evaluating how proposed solutions support—or conflict with—organizational strategy.
4. Assessing Organizational Capability
Participants explore usefulness as a form of value and how solutions impact organizational and stakeholder capabilities.
5. Risks and Business Value
This module examines how uncertainty and risk affect value and how to incorporate risk into value assessments.
6. Value Management
The final module brings everything together, focusing on ensuring value is realized and sustained over time.
COURSE CONTENT: During this course, you will cover: • The rationale for analysing Customer Experience • Core principles and components of Customer Experience analysis • The stages of the…
COURSE CONTENT: During this course, you will cover: • The 4 core thinking approaches of Business Service Design: – Systems thinking – Service thinking – Design thinking – Lean…
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