This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.
Not available. Please contact.
After the workshop, you will be able to:
• Express what you want and assert your rights.
• Prevent misunderstandings and conflicts.
• Overcome self-defeating behaviours.
• Improve the quality of your interactions with others.
Not available. Please contact.
• Managers, supervisors, and project leaders
• Administrative assistants and office coordinators
• Anyone who would like to develop assertiveness skills
COURSE CONTENT: Module 1: Laying the Foundation by Building Rapport and Trust • What do we mean by difficult customers and what might make a customer more challenging •…
COURSE CONTENT: STAGE 1 BASELINE ASSESSMENT (Month 1,3 hours) 360° leadership diagnostic:Style, strengths, growth areas across dimensionsIncludes self-report and feedback from three colleaguesResults summarised in a leadership impact report…
COURSE CONTENT: Introduction to Decision Making • What’s a Decision? • High Quality vs. Low Quality Decisions • Becoming a Better Decision-Maker Barriers to Brilliant Decisions • Instinctive Decision-Making…
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Dette produktet har flere varianter. Alternativene kan velges på produktsiden
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