After the workshop, you will be able to:

• • Assess personal leadership behaviours and attitudes that impact the performance of others
• • Plan and deliver clear, concise communication to direct, guide and engage employees
• • Understand what people need in order to change a behaviour or practice
• • Determine how ability and motivation impact performance and outcomes, regardless of the task
• • Explore three different leadership styles and when they should be used to maximize the performance of others
• • Match the appropriate leadership style to individuals and specific tasks
• • Explore how the foundational principles of coaching impact coaching results
• • Differentiate between “coaching for job” versus “coaching for career”
• • Provide behavioural feedback that recognizes and rewards employee performance
• • Use a consistent approach to providing feedback that reinforces desired behaviours and helps achieve performance improvements
• • Assess performance gaps and improve task performance
• • Coach, reinforce and create a motivational climate for employee growth and retention
• • Create a personal development plan based on assessed leadership strengths and development needs