Learn how to apply a creative, human-centred design mindset to business challenges and meet the needs of all stakeholders with our Design Thinking course.
During this course, you will cover:
- Service safari
- Empathy map
- Customer journey map
- Problem framing
- Service blueprint
- Assumption reversal
- Prototyping
- Feedback capture grid
Design thinking is a creative and human centred approach to business innovation. It’s about applying the design mindset to business challenges, making sure solutions are customer-centric and focused on meeting the needs of all stakeholders.
This Design Thinking course covers the underlying principles of design thinking, bringing the strategies and techniques to life by applying them to a range of real life scenarios. Delegates learn how to empathise with and engage with the customer, unlock key insights, question assumptions, explore strategies and test ideas.
