COURSE OBJECTIVE:
By the end of this session, attendees should be able to: • Implement a structured approach to troubleshooting • Resolve common issues that occur in a Horizon environment • Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command • Identify the log locations for each Horizon component • Identify procedures to diagnose and fix problems related to the creation and use of machines and desktop pools • Discuss the Logon Monitor requirements • Explain how to optimize Horizon Windows desktops • Discuss how to troubleshoot problems related to Instant cloned machines • Identify steps that you can follow to solve problems related to Horizon Client • Discuss troubleshooting techniques for common client connection issues • Discuss troubleshooting steps applicable to device redirection in Horizon • Discuss Connection Server advanced configurations • List troubleshooting techniques for Connection Server common issues • Interpret Horizon Connection Server logs • Identify UAG configuration and certificate issues • List troubleshooting steps for UAG common issues • Describe BLAST configuration verification using logs and settings • Describe different security options for the Horizon environment. • Describe BLAST optimization recommendations for different use cases • Describe Horizon Connections and how to troubleshoot related issues • Describe Horizon Certificates • List troubleshooting steps for Horizon certificates common issues • Describe Cloud Pod Architecture troubleshooting scenarios • Identify and fix problems in a Horizon environment
TARGET AUDIENCE:
Tier 1 system administrators, and integrators responsible for managing and maintaining Horizon Infrastructure.
COURSE PREREQUISITES:
• Horizon Deploy and Manage Before attending this course, you must have the following skills: • Use vSphere Web Client • Configure Windows systems to enable Remote Desktop Connections
COURSE CONTENT:
1 Course Introduction • Introductions and course logistics • Course objectives2 Overview of Virtual Desktop and Application Virtualization Troubleshooting • Identify Horizon architecture and supportability using Horizon Documentation • Apply systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems • Identify the different approaches to take when a problem occurs and how to document them 3 Command-Line Tools and Backup Options • Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command • Identify and collect the log locations for each Horizon component • Describe the Horizon backup and restore and its benefits • Identify the Database reporting functionality and the steps to resolve inconsistencies 4 Troubleshooting Machines and Desktops • Identify the information captured in the Help Desk Tool • List the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools • Identify procedures you can follow to diagnose and fix problems while creating and using Linux desktops 5 Horizon End User Performance and Optimization • Discuss the Logon Monitor requirements • Describe the Logon Monitor configuration • List the Logon Monitor metrics • Identify the advantages of image optimization • Explain how to optimize Horizon Windows desktops 6 Troubleshooting Instant Clones • Describe how instant clones are created • Explain what gets logged when an instant clone is created • Identify the keywords to look for in logs when troubleshooting instant clones • Discuss how to troubleshoot problems with instant clones 7 Troubleshooting Horizon Client • Identify steps that you can follow to solve problems related to Windows Horizon Client • Identify steps to solve problems related to Horizon Client for Linux • Identify steps that you can follow to solve problems related to Horizon HTML Access • Identify steps to solve problems related to Horizon Client for Mac8 Troubleshooting Common Client Connection Issues • Identify the key ports in the Horizon environment • Discuss how to troubleshoot black screen problems 9 Troubleshooting Device Redirection • List troubleshooting steps applicable to USB Redirection issue • Discuss Nested RDSH Redirection 10 Troubleshooting Horizon Connection Server • Identify general troubleshooting techniques for Horizon Connection Server • Explain how to use logs to identify common Horizon Connection Server problems • Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication • Discuss Horizon Connection Server Replication common issues • Explain how to interpret Horizon Connection Server logs • Compare successful and unsuccessful logs from common infrastructure administration tasks 11 Troubleshooting Unified Access Gateway • List and identify common UAG deployment issues • Explain how to monitor the health of a Unified Access Gateway deployment • Identify and Troubleshoot UAG certificate issues • Explain how to monitor, test, and troubleshoot network errors using tcpdump and curl • Detail general Unified Access Gateway troubleshooting methods 12 BLAST Configuration • Discuss BLAST Codecs and Encoder Switch settings • Describe how to verify BLAST configuration using logs and settings 13 Optimizing BLAST • List general BLAST optimization recommendations • Summarize BLAST tuning recommendations that apply to WAN connections • Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases • Describe recommended tuning options to increase display protocol quality for all use cases and applications 14 Troubleshooting Horizon Connections • Explain Horizon connections • Describe the role of primary and secondary protocols in Horizon connections • Describe HTML Client Access Connections • Describe Horizon Connections Load Balancing • Describe timeout settings, supported health monitoring string, and suitable Load balancer persistence values • Identify troubleshooting steps for failing Horizon Load Balancer connections • List the steps for troubleshooting Horizon connections 15 Troubleshooting Horizon Certificates • List Horizon certificate functions • Describe Horizon certificate scenarios • Discuss potential challenges related to certificates in Horizon • Describe the troubleshooting approach to Horizon certificates issues 16 Cloud Pod Architecture • Describe Cloud Pod Architecture troubleshooting scenarios
FOLLOW ON COURSES:
Not available. Please contact.
