COURSE OBJECTIVE:
After you complete this course you will be able to:
• Analyze available solutions and potential benefits using a vendor-neutral approach
• Effectively identify, select and deliver optimized cloud services
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL® 4 framework
• Adopt a customer-focused end-to-end cloud procurement user journey
TARGET AUDIENCE:
This course is aimed at anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions; regardless of sector, industry, or cloud maturity.
• Individuals continuing their journey in service management.
• ITSM managers and aspiring ITSM managers.
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
COURSE PREREQUISITES:
Attendees should meet the following prerequisites:
• There are no formal pre-requisites for studying Acquiring & Managing Cloud Services.
• The relevant key concepts from the ITIL® 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.
COURSE CONTENT:
• This course is structured around the ITIL® customer journey.
• Practical guidance to help organizations navigate the steps of their cloud services journey.
• Provides vendor-agnostic best practice guidance that is not tailored to specific vendors and tools.
• Demonstrates how ITIL® supports a clear and practical integration between cloud technology, cloud acquisition and broader business strategy and functions.
Cloud Basics
• Key components of ITIL®4
• The role of cloud services in an organization
• Define requirements for adopting, and readiness to adopt, cloud solutions
• Types of cloud services and their applicability
Procuring and Onboarding
• Procuring cloud services in the ‘offer' step
• Onboarding and offboarding cloud services
Cloud Strategy
• Managing the use of cloud services
• Evaluate and improve a cloud strategy
FOLLOW ON COURSES:
Not available. Please contact.