1. Introduction to SIAM

• • 1.1 SIAM Fundamentals
• • 1.1.1 Outline the purpose and value of a SIAM approach
• • 1.1.2 Describe (business) drivers for SIAM
• • 1.2 SIAM Layers and Structures
• • 1.2.1 Explain the SIAM layers
• • 1.2.2 Describe the SIAM structures, advantages, and disadvantages for a hybrid service integrator, an internally sourced service integrator, an externally sourced service integrator and a lead supplier as service integrator

2. SIAM Roadmap

• • 2.1 SIAM Implementation Key Stages
• • 2.1.1 Distinguish between the different SIAM implementation key stages
• • 2.1.2 Outline the main objectives, triggers, inputs, activities, and outputs in the Discovery & Strategy stage
• • 2.1.3 Outline the main objectives, triggers, inputs, activities, and outputs in the Plan & Build stage
• • 2.1.4 Outline the main objectives, triggers, inputs, activities, and outputs in the Implement stage
• • 2.1.5 Outline the main objectives, triggers, inputs, activities, and outputs in the Run & Improve stage

3. SIAM Roles

• • 3.1 SIAM Roles and Their Responsibilities
• • 3.1.1 Explain SIAM roles and responsibilities
• • 3.1.2 Explain the SIAM structural elements

4. SIAM Practices

• • 4.1 Practices of SIAM
• • 4.1.1 Explain people practices in a SIAM ecosystem
• • 4.1.2 Explain process practices in a SIAM ecosystem
• • 4.1.3 Explain measurement practices in a SIAM ecosystem
• • 4.1.4 Explain technology practices in a SIAM ecosystem
• • 4.2 Other Practices
• • 4.2.1 Describe how other practices work in a SIAM ecosystem

5. Processes to Support SIAM

• • 5.1 Processes in a SIAM Ecosystem
• • 5.1.1 Outline the function of processes in a SIAM ecosystem
• • 5.2 Continual Service Improvement, Supplier Management, and Change & Release Management
• • 5.2.1 Explain these three processes in a SIAM ecosystem
• • 5.2.2 Outline the SIAM considerations of these three processes

6. SIAM challenges and risks

• • 6.1 Challenges, associated risks and potential mitigations
• • 6.1.1 describe the importance of building the business case, the associated risks and mitigations.
• • 6.1.2 describe the importance of the level of control and ownership, the associated challenges and mitigations.
• • 6.1.3 define the commercial challenges, the challenges with legacy contracts and their mitigations. 
• • 6.1.4 outline the importance of security, the associated risks and mitigations.
• • 6.1.5 describe the importance of cultural fit and behaviors, the associated risks and mitigations.
• • 6.1.6 describe the challenges associated with measuring success and its mitigations.