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ITIL® 4 Specialist: Plan, Implement & Control – Including Exam ITIL4P-PIC

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Kurskode: ITIL4P-PIC

varighet: 3 Dag(er)

Sted: Virtual, Instructor Led Training
Katergori: ITIL & Service Management

Course Overview

This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Asset Management Practice, the ITIL® 4 Change Enablement Practice, the ITIL® 4 Deployment Management Practice, the ITIL® 4 Release Management Practice, and the ITIL® 4 Service Configuration Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

The ITIL® 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Asset Management Practice, ITIL® 4 Change Enablement Practice, ITIL® 4 Deployment Management Practice, ITIL® 4 Release Management Practice, ITIL® 4 Service Configuration Management Practice publications.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.


Our ITIL® 4 Specialist: Plan, Implement & Control (PIC) training course will cover the following topics:

1. IT Asset Management (ITAM):

  • • The key concepts of the practice
  • • The processes of the practice
  • • The roles and competences of the practice
  • • How information and technology support and enable the practice
  • • The role of partners and suppliers in the practice
  • • How the ITIL® capability model can be used to develop the practice
  • • The recommendations for the practice success

2. Change Enablement (CE):

  • • The key concepts of the practice
  • • The processes of the practice
  • • The roles and competences of the practice
  • • How information and technology support and enable the practice
  • • How the ITIL® capability model can be used to develop the practice
  • • The recommendations for the practice success

3. Deployment Management (DM):

  • • The key concepts of the practice
  • • The processes of the practice
  • • The roles and competences of the practice
  • • How information and technology support and enable the practice
  • • The role of partners and suppliers in the practice
  • • How the ITIL® capability model can be used to develop the practice
  • • The recommendations for the practice success

4. Release Management (RM):

  • • The key concepts of the practice
  • • The processes of the practice
  • • The roles and competences of the practice
  • • The role of partners and suppliers in the practice
  • • How the ITIL® capability model can be used to develop the practice
  • • The recommendations for the practice success

5. Service Configuration Management (SCM):

  • • The key concepts of the practice
  • • The processes of the practice
  • • The roles and competences of the practice
  • • How information and technology support and enable the practice
  • • How the ITIL® capability model can be used to develop the practice
  • • The recommendations for the practice success

6. Plan, Implement & Control (PIC):

  • • Understand the processes and value streams of the Plan, Implement, and control practices
  • • How information and technology support and enable the practices
  • • Recommendations for the Plan, Implement, and Control practices success

  • • Understand the key concepts of the PIC practices.
  • • Understand the processes of the PIC practices.
  • • Understand the roles and competences of the PIC practices.
  • • Understand how information and technology support and enable the PIC practices.
  • • Understand the role of partners and suppliers in the PIC practices.
  • • Understand how the ITIL® capability model can be used to develop the PIC practices.
  • • Understand how the ITIL® guiding principles support the PIC practices.

The candidate must have passed the ITIL® 4 Foundation examination.

Candidates taking the ITIL® 4 Plan, Implement and Control Practices qualification.

NOK 28.000

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Kurskode: ITIL4P-PIC Kategori: , Tag

Salar Ghadani

Salg

Har du spørsmål, ta kontakt

918 34 713 salar@sgpartner.no
Kurskode: ITIL4P-PIC

varighet: 3 Dag(er)

KATEGORI: ITIL & Service Management
Underkatergori: Service Management & ITIL

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