Our ITIL® 4 Practitioner: Change Enablement training course will cover the following topics:

The key concepts of the practice.

• • Explain the purpose of the practice.
• • Describe the PSFs & key metrics of the practice.
• • Explain the key terms/concepts:

1. • Change
2. • Change Model
3. • Standard Change
4. • Emergency Change
5. • Change Authority

The processes of the practice.

• • Describe inputs and outputs of the processes.
• • Describe the key activities of the processes.
• • Know how to integrate the practice in the organisation’s value streams.

The roles and competences of the practice.

• • Describe the responsibilities of the key roles of the practice:

1. • Change Manager / Coordinator
2. • Change Authority

• • Know how to position the practice in the organisational structure.

How information and technology support and enable the practice.

• • Explain the tools application.
• • Apply the recommendations on automation.

The role of partners and suppliers in the practice.

• • Explain the dependencies of the practice on third parties.
• • Explain how partners and suppliers can support the practice.

How the ITIL® capability model can be used to develop the practice.

• • Explain how capability criteria support the practice capability development.

The recommendations for the practice success.

• • Understand the recommendations for change enablement success and how they are supported by the ITIL® guiding principles.