This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Module 1: Introduction to ITIL® Transformation
Module 2: The ITIL® Transformation Model
Module 3: Transformation patterns
Module 4: Measurement, learning, and synthesis
Module 5: ITIL® and AI
Module 6: ITIL® and other frameworks
After you complete this course you will be able to:
The candidate must have passed one of the below certifications:
This course is aimed at:
- Sponsors and owners of transformation initiatives, responsible for leading change.
- Professionals involved in delivering transformation work, to understand what needs to be done.
- Professionals impacted by transformation, to understand the support and engagement they can expect.
- Consultants supporting organisations through transformation initiatives.
We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.
