This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Relationship Management Practice, ITIL® 4 Supplier Management Practice, ITIL® 4 Service Level Management Practice, ITIL® 4 Continual Improvement Practice, and the ITIL® 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL® 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Relationship Management Practice, ITIL® 4 Supplier Management Practice, ITIL® 4 Service Level Management Practice, ITIL® 4 Continual Improvement Practice, ITIL® 4 Information Security Management Practice publications.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Our ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics:
1. Introduction to the CAI practices
2. Relationship Management (RSM)
3. Supplier Management (SM)
4. Service level management
5. Continual improvement
6. Information security management
The candidate must have passed the ITIL® 4 Foundation examination.
Candidates taking the ITIL® 4 Specialist: Collaborate, Assure and Improve qualification.
NOK 28.500
