The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the โPECB Certificate Holder in ISO/IEC 20000 Foundationโ certificate. An internationally recognized โPECB ISO/IEC 20000 Foundationโ certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.
Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certificate exam
By participating in this training course, you will:
The ISO/IEC 20000 Foundation training course is intended for:
- Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
- Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
- Aspiring professionals seeking knowledge about basic concepts of service management
- Members of SMS implementation and operation teams
- Individuals wishing to pursue a career in service management
